Jump to content
Subscribe to CloudCare Operational Status Updates Read more... ×

Installation and update scenarios where a restart is required

Doris Au

Installing and/or upgrading the endpoint protection will sometimes prompt for a restart. These are the possible scenarios where a restart is required or recommended:

Installation

  • Installing Avast CloudCare AV on a computer where there is no other antivirus installed usually does not require a restart.
  • Computers with an antivirus program other than Avast installed that select thRemove Competitive Products option will get a prompt to reboot after the agent executes the AppRemover and all services install.

Full installation sequence

  1.  Install the agent.
  2. The agent detects that it is necessary to install the protection.
  3. The agent downloads and runs the installer.

When the installation is complete, a message will display to restart now or later. Restarting is not required immediately and can be postponed.
image2018-7-11%2015%3A40%3A42.png?versio

Updates

Updating CloudCare client vs AV engine 

  • If you update the AV engine, you will not get the current CloudCare client. You are only updating the AV engine.
    • The user will get prompted to reboot. A reboot is not required and can be postponed.
  • If you update CloudCare client, you will receive both the current AV engine and the new CloudCare client. 
    • If there is a new AV version as well as a new CC version you will receive both updates and will only need to reboot once.
  • If your policy has Component Updates scheduled to automatically update and you have the Device Needs Restart event enabled in CPP Alerts settings you will get a reboot alert:
    • anytime AV is updated
    • anytime CloudCare is updated 

Update using Update buttons

image2018-7-11%2016%3A56%3A17.png?versioimage2018-7-11%2016%3A57%3A21.png?versio

For updates initiated using the Update Company or Update options in the CPP (i.e. not a scheduled update?

  • A window will be displayed to the end user* indicating the system needs to restart with options to reboot now or to postpone to a later time.
  • If the option to restart later is selected, the window requesting a reboot will be displayed again after the selected interval.

*See Notification Settings for exceptions to this 

Scheduled updates

image2018-7-11%2016%3A33%3A27.png?versio

If automatic updates are scheduled in the policy, the update process will take place as in the previous case, except for the following changes:

  • The update takes place randomly within the specified time frame.

*Notification Settings

End-user notifications

You can configure settings on the endpoint and in the policy to prompt / not prompt the end user:

Endpoint
  1. Settings → General → Silent Mode and Popups → Duration in seconds
Policy
  1. Antivirus
    • → Antivirus Settings → General Settings → Silent mode → Use silent mode

Partner Alerts

You can configure the Device Needs Restart event to send an email when a device needs to be rebooted. You can also set it to be suppressed for X amount of time once triggered .

  1. CPP
    • Alerts → Select Events to Watch → Device Needs Restart → Event Suppression  → 6 Hours → After alert is sent, don't alert for the next X M:W:D:H:m
×