Tomk19

I tried Patch Management and found it to be, for the most part, woefully inadequate and, quite frankly, unusable.  I get better results from a free system I found with O&O Syspectr.  That one actually allows me to install patches and be alerted when they are installed (or if they fail to install). Still not perfect but leaps and bounds better than the CloudCare system.  And it's free. 

Well said, there is nothing else to add to your comment!

We don't use PM in CloudCare.  We use it in Managed Workplace.  From your comments, I would say the same issues exist in both platforms.  Patch management, either for Windows alone, or for third parties, seems to be a bit of a "dogs breakfast".  We tested a product called Atera, and it's Windows patch management seemed pretty good, but I don't know about their patching for third party products, as we never tried it. 
The vendors are charging for the third party patch management software, which is understandable and makes good business sense.  But, they need to make it worth the investment for us partners, because we are invested into each other. 
While it is in "Beta", (Yes, I know it is not really in beta, but like you mentioned, it feels like it)   then maybe it should be free.  We could all help them work out the bugs.  And they could put a definitive date on when it becomes a paid service, say January 1st 2021.  But then, it should have become stable and robust.

Hey guys,
I was playing aroud a bit with PM and got some questions:
1. Product Documentation: https://de.cloudcare.avg.com/help/partners/default.htm#User_Portal_Options/Patches/Patches.htm --> is that all?🧐
2. I got a device that has several patches deployed, they are finished, fine! But there are a few patches that are still in "is going to be implemented" (translation from german) mode... what can I do here? I cannot see whats going on here and why they are in this mode for around a few days? I cannot even dismiss these patches...
3. It would be nice to have at least an information when a patch was deployed. I think this will be important when it goes to troubleshooting and one have to find out if patching or a certain patch was the reason for new problems...
4. The last "Patch scan" info seem not to be logged since I got no info about this on any devices that run patchmanagement...
5. Auto approval within PM policy. I brought "this usebility bug" to our partner support attention which is in contact with Avast but just to mention it here: Avast engineering you gotta be kidding me --> I have to select almost over 500 checkboxes if I would have all the patches automatically allowed???? 🤦‍♂️
Strange that nobody else complained about this in the forum until now... PM seems not to be used so much maybe?
6. When a patch failed where do I get my info what exactly happend and why it failed?
Well, PM seem to be in some kind of beta status... I cannot put it in any other words...
 

Hey Pete,
well either the option says deployment after shutdown initiated or initiate deployment and when finised shutdown. This is a known option from AVG antivirus scan and pretty smart. The more I think about it the more I miss this option since deployment can be painfull for user and device so it should be really an option dor the deployment.
After my post here I added this request to the product board... As far as I can see it my request has not been added yet. Since we are talking about this. I was wondering if there is a way to see old requests that I have already added or subscribed to from my side.
I remember adding and subscribing some requests in the past and as fast as I see it right now the only way to see past activity on the PB is to subscribe to a new request, since clicking on the confirm button from the mail that has been sent after adding it will initiate some kinde of... history session on the PB as far as I understand it?