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Tomk19

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  1. Like
    Tomk19 reacted to PathfinderNetworks in PM quick review --> PM still beta + product documentation?   
    I tried Patch Management and found it to be, for the most part, woefully inadequate and, quite frankly, unusable.  I get better results from a free system I found with O&O Syspectr.  That one actually allows me to install patches and be alerted when they are installed (or if they fail to install). Still not perfect but leaps and bounds better than the CloudCare system.  And it's free. 
  2. Thanks
    Tomk19 got a reaction from SofTec Solutions in PM quick review --> PM still beta + product documentation?   
    Well said, there is nothing else to add to your comment!
  3. Like
    Tomk19 reacted to SofTec Solutions in PM quick review --> PM still beta + product documentation?   
    We don't use PM in CloudCare.  We use it in Managed Workplace.  From your comments, I would say the same issues exist in both platforms.  Patch management, either for Windows alone, or for third parties, seems to be a bit of a "dogs breakfast".  We tested a product called Atera, and it's Windows patch management seemed pretty good, but I don't know about their patching for third party products, as we never tried it. 
    The vendors are charging for the third party patch management software, which is understandable and makes good business sense.  But, they need to make it worth the investment for us partners, because we are invested into each other. 
    While it is in "Beta", (Yes, I know it is not really in beta, but like you mentioned, it feels like it)   then maybe it should be free.  We could all help them work out the bugs.  And they could put a definitive date on when it becomes a paid service, say January 1st 2021.  But then, it should have become stable and robust.
  4. Sad
    Tomk19 got a reaction from SofTec Solutions in PM quick review --> PM still beta + product documentation?   
    Hey guys,
    I was playing aroud a bit with PM and got some questions:
    1. Product Documentation: https://de.cloudcare.avg.com/help/partners/default.htm#User_Portal_Options/Patches/Patches.htm --> is that all?🧐
    2. I got a device that has several patches deployed, they are finished, fine! But there are a few patches that are still in "is going to be implemented" (translation from german) mode... what can I do here? I cannot see whats going on here and why they are in this mode for around a few days? I cannot even dismiss these patches...
    3. It would be nice to have at least an information when a patch was deployed. I think this will be important when it goes to troubleshooting and one have to find out if patching or a certain patch was the reason for new problems...
    4. The last "Patch scan" info seem not to be logged since I got no info about this on any devices that run patchmanagement...
    5. Auto approval within PM policy. I brought "this usebility bug" to our partner support attention which is in contact with Avast but just to mention it here: Avast engineering you gotta be kidding me --> I have to select almost over 500 checkboxes if I would have all the patches automatically allowed???? 🤦‍♂️
    Strange that nobody else complained about this in the forum until now... PM seems not to be used so much maybe?
    6. When a patch failed where do I get my info what exactly happend and why it failed?
    Well, PM seem to be in some kind of beta status... I cannot put it in any other words...
     
  5. Thanks
    Tomk19 got a reaction from SofTec Solutions in Patchmanagement with scheduled shutdown   
    Hey Pete,
    well either the option says deployment after shutdown initiated or initiate deployment and when finised shutdown. This is a known option from AVG antivirus scan and pretty smart. The more I think about it the more I miss this option since deployment can be painfull for user and device so it should be really an option dor the deployment.
    After my post here I added this request to the product board... As far as I can see it my request has not been added yet. Since we are talking about this. I was wondering if there is a way to see old requests that I have already added or subscribed to from my side.
    I remember adding and subscribing some requests in the past and as fast as I see it right now the only way to see past activity on the PB is to subscribe to a new request, since clicking on the confirm button from the mail that has been sent after adding it will initiate some kinde of... history session on the PB as far as I understand it?
  6. Like
    Tomk19 got a reaction from Free2wifi in Threat details   
    OK, URLs is not that much important, Domain Names would fit as well. I think this could be of some interest anyway because sometimes it can lead to a better understanding of what is going on within the network. Furthermore details about the involved clients could also be of help...
    Imagine there is a threat within the network that want's to connect to the internet. Right now there is now way of getting some details about blocking from SWG...
    As of today within the report I can see two categories: Maleware site and spyware.
    Having SWG deployed on only two clients that is narrowed down to a small count of clients... Imagine a network protected by SWG for about 500 clients...
    I think this topic has not been thought about enough... In the end security is all about information, especially when the threat is already in place.
  7. Like
    Tomk19 got a reaction from Free2wifi in Threat details   
    Hey guys,
    I have 2 client PCs running SWG and dashboard tells me that until now 3 threats have been blocked until now... wow, fine so far but the only info I get about this is that it was 3 malware sites...
    Is there any way to find out what sites exactly where blocked???
     
    Regards Tom
  8. Like
    Tomk19 got a reaction from SofTec Solutions in Threat details   
    OK, URLs is not that much important, Domain Names would fit as well. I think this could be of some interest anyway because sometimes it can lead to a better understanding of what is going on within the network. Furthermore details about the involved clients could also be of help...
    Imagine there is a threat within the network that want's to connect to the internet. Right now there is now way of getting some details about blocking from SWG...
    As of today within the report I can see two categories: Maleware site and spyware.
    Having SWG deployed on only two clients that is narrowed down to a small count of clients... Imagine a network protected by SWG for about 500 clients...
    I think this topic has not been thought about enough... In the end security is all about information, especially when the threat is already in place.
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