Avast Business CloudCare
Chris - Avast Business
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Content Count
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Last visited
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7
Posts posted by Chris - Avast Business
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@Twinbytes Inc After raising the issue with the team, Support has requested that you put in a ticket so they can investigate with you directly!
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@RobertR I split this comment out into its own thread as this is related to Secure Web Gateway. I'm raising this issue with support right now, but I recommend you open a separate ticket specifically for this issue.
In regards to your previous ticket, I have the ticket number you sent to me and will provide this for escalation.
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@Twinbytes Inc @Ken Twinbytes, if you have a support case number I'm happy to follow up on this, if it is not yet resolved. Let us know!
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@Joe Conner @SOHOBE @PathfinderNetworks @Matthew Adkins Thanks for all of your updates here. I wanted to pop in and say that our team is actively seeking feedback on the patch management service, so please feel free to comment here or start a new thread with your thoughts, suggestions, etc.
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@Tomk19 Hi there, thanks for your feedback on this! If I'm understanding correctly, what you are looking for would be to have an option to deploy patches when a shutdown is initiated?
I would recommend that you add this request to the CloudCare Product Board for consideration, but I have also passed this on to our team directly.
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@Twinbytes Inc I spoke with support and there is no option in the console for this at this time. Local settings should allow you to shut down after a scan but this is not in the console.
For a feqture request, please add to the product board for consideration!
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@Simon Ward No apologies necessary
Please let us know if there's anything else we can do to help, but you should be in good hands now!
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@Simon Ward I've been informed that you should have received a reply from support recently, can you check to confirm?
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@Simon Ward Hi Simon, I've brought this to the team directly, thank you for providing your case number for followup.
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@A+ Computers Glad to hear, please let us know if there's anything else we can do to help.
SofTec Solutions reacted to this -
@Twinbytes Inc I'm working to get more information on this for you and to ensure that if needed, the CloudCare Web Help for online backup is updated. Thanks for raising this question!
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@A+ Computers I am escalating this directly for you to see what is going on. I'll post here as I receive updates but my hope is that you will hear from someone in support very soon. Thank you for your patience and for letting us know.
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51 minutes ago, Twinbytes Inc said:Wow! That sounds a little different to the issue I'm having. I think it's just confusing wether or not the backups are actually working since the two different reporting methods are not in sync.
Hi @Twinbytes Inc, I've spoken with support on the specific issue you're having and they would like to speak with you directly on this!
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@PathfinderNetworks Support should be able to assist you with this; I reached out to them today and it sounds like they will need to work with you and look a little deeper to find out what's happening here!
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@NigelB I've spoken with Support and there aren't any known issues at this time with alerts. Please reach out directly to Support either through your console, or email/phone, and they will be happy to work with you directly! (Note that your support phone number should also be listed in your portal on the left pane.)
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@PathfinderNetworks I'd like to get someone directly in touch with you. Can you send me a direct message with your preferred contact info? (email and phone) I know that we can easily look up who your account manager is, but it may also be helpful if you include the name/email you are sending to as well.
PathfinderNetworks reacted to this -
@Matthew Adkins @PathfinderNetworksThanks for your update here, I'm glad to hear it. Please follow up with me if you need anything, I did raise this issue with the team and we're ready to help if you need anything.
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@PathfinderNetworks @Matthew Adkins I'm concerned to hear this about your account managers. I am happy to follow up with this to see what is happening, please contact me via DM and we can investigate.
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@SofTec Solutions @Guy-PCI Data Systems Inc In regards to OS patches, yes --- Patch Management is capable of patching Windows OS. The list of supported Windows versions along with third-party applications can be found here in the downloadable PDF.
In regards to @Guy-PCI Data Systems Inc's report regarding the Feature Updates, I have asked about that specifically due to the issues encountered. Guy-PCI, have you put a ticket into support yet? If you have, let me know and we can follow up.
SofTec Solutions reacted to this -
@A+ Computers @PathfinderNetworks
NFR for Patch Management will become available, on a case by case basis, in the 5.1 release. This release is estimated to go out on November 26th. For further details on how this will work for partners, please reach out to your account manager. (In the mean time, you're encouraged to start a trial of Patch Management for own company or customer account to test and evaluate.)
I hope this helps answer your questions here and have a great weekend!
PathfinderNetworks reacted to this -
@A+ Computers @PathfinderNetworks Pathfinder, I'd second the recommendation to reach out to your account manager in the mean time, while I seek further information here. Stay tuned!
Please let us know if there's anything else we can do to help, but you should be in good hands now!
Scheduled Maintenance in US Datacenter: Oct 31, 00:00-06:00 EDT
in Latest News
Posted
Dear Partners,
We will be undergoing scheduled maintenance during this time. The CloudCare portal will be inaccessible during this period.
All other services will remain operational.
Regards,
Avast Business