Jump to content

John Rutkowski

Members
  • Content Count

    49
  • Joined

  • Last visited

  • Days Won

    3

Reputation Activity

  1. Like
    John Rutkowski got a reaction from Driven1787 in Another bad interface   
    Who is writing these interfaces? Have they ever used a computer? If a button says "Back Now" it dam well better back NOW. Not make me click on another button for files!
     
    I thought he entire Backup menu was a dummy because nothing would ever happen when I clicked the buttons. And the Tool tips tells you to click the buttons
     
    Same for "Set Backup" then having to click again.Rather than Simplify, the program is going to make me click more an more times to get something that should be one click.
     
     
    There should be no password for the user to backup!
    There should be a client level password and tech level. I don't want to have to track hundreds of passwords and I don't wnat the clients to have passwords we use.
  2. Like
    John Rutkowski got a reaction from HollandCS in Another bad interface   
    Who is writing these interfaces? Have they ever used a computer? If a button says "Back Now" it dam well better back NOW. Not make me click on another button for files!
     
    I thought he entire Backup menu was a dummy because nothing would ever happen when I clicked the buttons. And the Tool tips tells you to click the buttons
     
    Same for "Set Backup" then having to click again.Rather than Simplify, the program is going to make me click more an more times to get something that should be one click.
     
     
    There should be no password for the user to backup!
    There should be a client level password and tech level. I don't want to have to track hundreds of passwords and I don't wnat the clients to have passwords we use.
  3. Like
    John Rutkowski got a reaction from ProLogic in So how do you restore?   
    So you backed up. Something happened to that machine and it was wiped or re-imaged. How do you re-install and restore a backup? There seems to be no way to link the new machine image with an existing backup.Even when the same name.
     
    Sharing files on the web interface should be sharing, not creating a ZIP file. Open a web link to the files like Drop Box.
  4. Like
    John Rutkowski got a reaction from Bryan in Managed Antivirus   
    You guys are missing the point about Managed Antivirus and Managed Services. The key word being MANAGED. Out users expect us to take care of their computers and we do it so it does not interrupt them. We have maintenance windows where we can reboot machines .
     
    I the Kaseya support AVG, We can schedule when to deploy, when to update. CloudCare MUST give us the tools to schedule the updates during time periods that we know about.
     
    Spring this on us and the users is not acceptable! 
  5. Like
    John Rutkowski got a reaction from ProLogic in Managed Antivirus   
    You guys are missing the point about Managed Antivirus and Managed Services. The key word being MANAGED. Out users expect us to take care of their computers and we do it so it does not interrupt them. We have maintenance windows where we can reboot machines .
     
    I the Kaseya support AVG, We can schedule when to deploy, when to update. CloudCare MUST give us the tools to schedule the updates during time periods that we know about.
     
    Spring this on us and the users is not acceptable! 
  6. Like
    John Rutkowski got a reaction from Bryan in 2.3.1 Initial Scan popups   
    Users are freaking out and calling us about the 2.3.1 "Initial Scan" popups. We need a way of controlling the updates so they fall withing the maintenance window. And suppressing these popups to the users. Needless calls and time being wasted. It's Complicating my support.
     
  7. Like
    John Rutkowski reacted to John Rutkowski in Need to be able to run AVG in safe mode.   
    We really need the Boot In Safe Mode with Networking, then the remote connection so we can remediate. Some threats can't be removed unlerss in Safe Mode. We do this with Kaseya, running a short VBS script to force into Safe Mode and to put it back to Normal boot.
  8. Like
    John Rutkowski reacted to LLCCorp in Need to be able to run AVG in safe mode.   
    We need to be able to run AVG Cloudcare in safe mode.
  9. Like
    John Rutkowski reacted to ProLogic in Dead Device Report   
    Hi,
     
    Can we have a 'Dead Device' report, a report that shows any devices not updated in X amount of days, (X being 30 / 60 / 90 days).
     
    That way after a little investigation we can cancel that licence.
     
    It's quite important to us, we pay for the licenses as part of a service agreement with the EU, thus saving us money.
     
    Cheers.
  10. Like
    John Rutkowski got a reaction from bvasquez in Need to be able to run AVG in safe mode.   
    We really need the Boot In Safe Mode with Networking, then the remote connection so we can remediate. Some threats can't be removed unlerss in Safe Mode. We do this with Kaseya, running a short VBS script to force into Safe Mode and to put it back to Normal boot.
  11. Like
    John Rutkowski got a reaction from SOHOBE in Need to be able to run AVG in safe mode.   
    We really need the Boot In Safe Mode with Networking, then the remote connection so we can remediate. Some threats can't be removed unlerss in Safe Mode. We do this with Kaseya, running a short VBS script to force into Safe Mode and to put it back to Normal boot.
  12. Like
    John Rutkowski got a reaction from Bryan in MUST Sort Alpha that is not case sensitive   
    The Sorts should be pure Alpha sort. So A,b, C, d, E, f show in that order. NOT A, C, E, b, d, f
     
    It should NOT be case sensitive.
     
    And give us a FIND across all customers and the ability to MOVE a PC to another client.
  13. Like
    John Rutkowski got a reaction from SOHOBE in Show Version in Device Column View   
    The device view needs to show Version in a Column view so we know who to update. AND checkboxes to select those machines AND an Update NOW button.
  14. Like
    John Rutkowski got a reaction from IlkleyIT in Show Version in Device Column View   
    The device view needs to show Version in a Column view so we know who to update. AND checkboxes to select those machines AND an Update NOW button.
×
×
  • Create New...