SofTec Solutions
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Posts posted by SofTec Solutions
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2 hours ago, hsaartet said:
Please I beg add an option to tick ALL the auto approval boxes..... its really boring ticking them all manually!
Also add a new option to auto ticket new products added
I want install and forget, not have to manage every day!
You will want to post this in the Avast Partner portal. That portal gets monitored more often. I think they have a place for recommendations.
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Good to hear. Thanks for the update.
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Sorry, haven't tried to install it lately.
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Sorry, we are not using Avast for patching. Not much help to you on this one.
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8 hours ago, Ken said:
but more worryingly, the backup portal for device just checked shows no activity for June, although CloudCare portal says backup been happening!
That is not good.
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18 hours ago, Joe Conner said:
I have approved a patch for VirtualBox version 3.1.32 for Windows hosts in Patch Management. The patch is faulty so I want to cancel updating. I'm stuck with it for now! My current recourse is to install the previous version over the patch one. However, upon the next boot the patch is again applied by Avast (obvious as each time an Avast notification appears that a restart is needed and will occur upon next logoff). On the next boot, VirtualBox has again been updated to the faulty update.
I've found no where to kill the update! I've set this particular patch to <ignore> in the console, looked through everything in startup on my system, and have yet to find a concise place to cancel the update.
Help!
Sorry, we are no help here. We have not adopted the Avast Patch management. Hopefully someone on this board can help.
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So far. we have only used the Microsoft patching available with Managed workplace. Like you said, when it works, it is great. And a valuable service to our clients.
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On 4/16/2021 at 10:19 AM, Twinbytes Inc said:
Another update now. I put back to manual and did a cleanup. It's been running perfectly for over a week now. other fixes were temporary but doing a cleanup seemed permanent fix. Incase anyone else has this issue. Just do cleanup keeping the latest version of all files backed up.
Hmm, that is interesting. I have not looked at the Cleanup section before. Avast has said we have unlimited storage of old versions of files, so I never bothered. Apparently, there is a limit.
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1 hour ago, Ken said:
hi @A+ Computers your comment had me worried, so checked on a client device, started a recovery using the software on device that did the backup (Server), and downloaded to temp folder. nothing special on broadband, normal VDSL. after 5 minutes over 2.5GB had downloaded. which means it is not excessively throttled.
so either support do not know what they are talking about or they realised what you said was true and they have removed the throttle! (this was a 50GB file backup so was ideal comparison test) - I will let you know how long it took to complete, when completed.
It is interesting too, that you are in the UK, so I wonder if it may be location dependent. Maybe Avast don't want the North American market anymore..
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13 hours ago, A+ Computers said:
I'll look into it, thanks for the info.
As far as the restore goes, I'm now waiting for the last 500mb or so of data to restore. 3 days, 3 freaking days to restore 50gb!
I haven't waited this long for a download since the days of porn on dialup....
My "laugh" icon is not directed to your troubles, but to your last line.
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8 minutes ago, A+ Computers said:
lol, I finally got a response from support:
I hear you on this, but unfortunately it is also limited for us.
Imagine if 30000+ users want to download all their data at once. That is why the bandwidth is limited.
Thank you for understanding.
Should you have any further questions or need assistance, we are here to help.Seriously AVAST? does your data center where the backups live not have any upload bandwidth? I can upload data at 10+mbps in the backup, why can't I download it that fast? Is your data center in an employee's basement hooked up to a old DSL line?
I guess I'll be replying to one of the many emails I've gotten from Datto and see if they want to take the 2.5TB of backup business I currently pay you for. All they need to do to secure the sale at this point is be able to restore 50GB of data in less than 48 hours...
also, almost at 30GB recovered now, ~28 hours later.....
Seriously??? Not a great answer.
If Avast want to play with the big boys, they better pull up their bootstraps. This is not retail, this is business. Yeah, Datto have their new End point protection, which is their typical image backup, but in the cloud only, rather than on a local device. Datto call it "Cloud Continuity for PCs". It is more money than Avast, but it includes 1 TB of data storage and a much better product. It's downfall is it will only cover the primary volume, but that is great for most workstations with a single drive. I haven't tried it yet, but soon will. It is cheaper if purchased on a yearly commitment, rather than month to month.
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Not good at all.
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1 minute ago, A+ Computers said:
awesome, I forgot to turn off sleep on the new install, so now I get to restart the restore....
That is a pain, for sure. And the echo in the forums still a concern.
Did the captain say "Man the lifeboats?"
:)
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They seem to be running on a budget.
It concerns me.
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22 minutes ago, A+ Computers said:
Restoring 500mb of accounting data (quickbooks company files) on a 300/30mbps connection is now at over 2 hours and counting.
This is being done on a freshly installed PC, so nothing to worry about with additional software causing the slowness.
I am not looking forward to the other 50GB or so worth of data that needs to be restored later...
That is not good at all. Are you restoring from a client within the same company? I think that is the recommended. Restoring from the portal is very slow.
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20 hours ago, Jeremy said:
I am getting an error that file cannot be restored since file exceeds 2GB
Check out the instructions given by @A+ Computersabove. That may work for you.
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3 minutes ago, Twinbytes Inc said:
Very intelligent approach! I may adopt this as well. Thanks for sharing.
However this is still a service we are paying for that should be working and from what I'm hearing so far, it's not working. It's not just me.
For us, we don't know if it is not working. Like the saying goes "I don't know what I don't know." We also have Outlook sorting the "backup completed" messages into an "AVG backups" folder. (I know, I need to update the name.) But that is only the successful backups. You are telling me that we may have unsuccessful backups and we are unaware of them.
I will need to do some digging to find an unsuccessful backup. Or maybe force one to fail. We have one client that sometimes hits a space limit, and we get an email on that, and then we resolve the issue. But we just thought things have been rolling along smoothly.
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Hmm, this is interesting. I thought we were getting "Backup failed" alerts, but we are getting "Backup overdue" alerts.
This is interesting. It makes the point that what you don't know, can hurt you.
I must dig deeper.
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23 minutes ago, PathfinderNetworks said:
I tried Patch Management and found it to be, for the most part, woefully inadequate and, quite frankly, unusable. I get better results from a free system I found with O&O Syspectr. That one actually allows me to install patches and be alerted when they are installed (or if they fail to install). Still not perfect but leaps and bounds better than the CloudCare system. And it's free.
Hmm, interesting. Thanks for the tip. We will check it out here.
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5 hours ago, Tomk19 said:
Hey guys,
I was playing aroud a bit with PM and got some questions:
1. Product Documentation: https://de.cloudcare.avg.com/help/partners/default.htm#User_Portal_Options/Patches/Patches.htm --> is that all?
2. I got a device that has several patches deployed, they are finished, fine! But there are a few patches that are still in "is going to be implemented" (translation from german) mode... what can I do here? I cannot see whats going on here and why they are in this mode for around a few days? I cannot even dismiss these patches...
3. It would be nice to have at least an information when a patch was deployed. I think this will be important when it goes to troubleshooting and one have to find out if patching or a certain patch was the reason for new problems...
4. The last "Patch scan" info seem not to be logged since I got no info about this on any devices that run patchmanagement...
5. Auto approval within PM policy. I brought "this usebility bug" to our partner support attention which is in contact with Avast but just to mention it here: Avast engineering you gotta be kidding me --> I have to select almost over 500 checkboxes if I would have all the patches automatically allowed????
Strange that nobody else complained about this in the forum until now... PM seems not to be used so much maybe?
6. When a patch failed where do I get my info what exactly happend and why it failed?
Well, PM seem to be in some kind of beta status... I cannot put it in any other words...
We don't use PM in CloudCare. We use it in Managed Workplace. From your comments, I would say the same issues exist in both platforms. Patch management, either for Windows alone, or for third parties, seems to be a bit of a "dogs breakfast". We tested a product called Atera, and it's Windows patch management seemed pretty good, but I don't know about their patching for third party products, as we never tried it.
The vendors are charging for the third party patch management software, which is understandable and makes good business sense. But, they need to make it worth the investment for us partners, because we are invested into each other.
While it is in "Beta", (Yes, I know it is not really in beta, but like you mentioned, it feels like it) then maybe it should be free. We could all help them work out the bugs. And they could put a definitive date on when it becomes a paid service, say January 1st 2021. But then, it should have become stable and robust.
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5 hours ago, Tomk19 said:
Hey Pete,
well either the option says deployment after shutdown initiated or initiate deployment and when finised shutdown. This is a known option from AVG antivirus scan and pretty smart. The more I think about it the more I miss this option since deployment can be painfull for user and device so it should be really an option dor the deployment.
After my post here I added this request to the product board... As far as I can see it my request has not been added yet. Since we are talking about this. I was wondering if there is a way to see old requests that I have already added or subscribed to from my side.
I remember adding and subscribing some requests in the past and as fast as I see it right now the only way to see past activity on the PB is to subscribe to a new request, since clicking on the confirm button from the mail that has been sent after adding it will initiate some kinde of... history session on the PB as far as I understand it?
Yup, that product board is a pain.
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On 5/24/2020 at 1:11 PM, Twinbytes Inc said:
I've found that a solution to many problems is Clearing the Cache and then Reauthenticating 30 seconds later. I'd like to know if I can do this behind the scenes without having to log into each computer manually? If I know the location on the hard drive for where the files are located, I can create my own script or use PowerShell behind the scenes using my managed services.
Is this possible? if files exist, can someone tell me where these two files are located?
Hmm, I don't know if CloudCare has the power to run a script remotely.
It is a great idea.
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We are getting the email alerts, for now. As for the section on last backup and total backup data, we rarely check it, because it seems to be always hit or miss whether it has good data or not. As of today, there is no data.
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On 12/30/2019 at 7:43 PM, PathfinderNetworks said:
I've not tried it yet either. I'm waiting for the NFR version to be available as a reseller so I can try it on our own network first.
If it becomes available.
Opps, I bought patch management.
in Patch Management Service
Posted
How does anyone feel about the patch management? By accident, as I was renewing licenses for AV and CF, I clicked on patch management too.
So, now we get a chance to see it in action.
It looks fairly straightforward.
Any feedback? Does it work well?
I guess we will find out with this one computer. This will be a good time to test it out.