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SofTec Solutions

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Posts posted by SofTec Solutions

  1. On 4/16/2021 at 10:19 AM, Twinbytes Inc said:

    Another update now.  I put back to manual and did a cleanup.  It's been running perfectly for over a week now.   other fixes were temporary but doing a cleanup seemed permanent fix.  Incase anyone else has this issue.  Just do cleanup keeping the latest version of all files backed up.

    Hmm, that is interesting.  I have not looked at the Cleanup section before.  Avast has said we have unlimited storage of old versions of files, so I never bothered.  Apparently, there is a limit.

  2. 1 hour ago, Ken said:

    hi @A+ Computers your comment had me worried, so checked on a client device, started a recovery using the software on device that did the backup (Server), and downloaded to temp folder. nothing special on broadband, normal VDSL. after 5 minutes over 2.5GB had downloaded. which means it is not excessively throttled.

    so either support do not know what they are talking about or they realised what you said was true and they have removed the throttle! (this was a 50GB file backup so was ideal comparison test) - I will let you know how long it took to complete, when completed.

    It is interesting too, that you are in the UK, so I wonder if it may be location dependent.    Maybe Avast don't want the North American market anymore..

  3. 13 hours ago, A+ Computers said:

    I'll look into it, thanks for the info. 


    As far as the restore goes, I'm now waiting for the last 500mb or so of data to restore. 3 days, 3 freaking days to restore 50gb!

    I haven't waited this long for a download since the days of porn on dialup....

    My "laugh" icon is not directed to your troubles, but to your last line.


  4. 8 minutes ago, A+ Computers said:

    lol, I finally got a response from support:

    I hear you on this, but unfortunately it is also limited for us.

    Imagine if  30000+ users want to download all their data at once. That is why the bandwidth is limited.

    Thank you for understanding.

    Should you have any further questions or need assistance, we are here to help.


    Seriously AVAST? does your data center where the backups live not have any upload bandwidth? I can upload data at 10+mbps in the backup, why can't I download it that fast? Is your data center in an employee's basement hooked up to a old DSL line?

    I guess I'll be replying to one of the many emails I've gotten from Datto and see if they want to take the 2.5TB of backup business I currently pay you for. All they need to do to secure the sale at this point is be able to restore 50GB of data in less than 48 hours...


    also, almost at 30GB recovered now, ~28 hours later.....

    Seriously???   Not a great answer.

    If Avast want to play with the big boys, they better pull up their bootstraps.  This is not retail, this is business.  Yeah, Datto have their new End point protection, which is their typical image backup, but in the cloud only, rather than on a local device.  Datto call it "Cloud Continuity for PCs".  It is more money than Avast, but it includes 1 TB of data storage and a much better product.  It's downfall is it will only cover the primary volume, but that is great for most workstations with a single drive.  I haven't tried it yet, but soon will.  It is cheaper if purchased on a yearly commitment, rather than month to month.

  5. 22 minutes ago, A+ Computers said:

    Restoring 500mb of accounting data (quickbooks company files) on a 300/30mbps connection is now at over 2 hours and counting.

    This is being done on a freshly installed PC, so nothing to worry about with additional software causing the slowness.


    I am not looking forward to the other 50GB or so worth of data that needs to be restored later...




    That is not good at all.  Are you restoring from a client within the same company?  I think that is the recommended.  Restoring from the portal is very slow.

  6. 3 minutes ago, Twinbytes Inc said:

    Very intelligent approach!  I may adopt this as well.  Thanks for sharing.

    However this is still a service we are paying for that should be working and from what I'm hearing so far, it's not working.  It's not just me.

    For us, we don't know if it is not working.  Like the saying goes "I don't know what I don't know."  We also have Outlook sorting the "backup completed" messages into an "AVG backups" folder.  (I know, I need to update the name.)  But that is only the successful backups.  You are telling me that we may have unsuccessful backups and we are unaware of them.


    I will need to do some digging to find an unsuccessful backup.  Or maybe force one to fail.  We have one client that sometimes hits a space limit, and we get an email on that, and then we resolve the issue.  But we just thought things have been rolling along smoothly.

  7. 23 minutes ago, PathfinderNetworks said:

    I tried Patch Management and found it to be, for the most part, woefully inadequate and, quite frankly, unusable.  I get better results from a free system I found with O&O Syspectr.  That one actually allows me to install patches and be alerted when they are installed (or if they fail to install). Still not perfect but leaps and bounds better than the CloudCare system.  And it's free. 

    Hmm, interesting.  Thanks for the tip.  We will check it out here.

  8. 5 hours ago, Tomk19 said:

    Hey guys,

    I was playing aroud a bit with PM and got some questions:

    1. Product Documentation: https://de.cloudcare.avg.com/help/partners/default.htm#User_Portal_Options/Patches/Patches.htm --> is that all?🧐

    2. I got a device that has several patches deployed, they are finished, fine! But there are a few patches that are still in "is going to be implemented" (translation from german) mode... what can I do here? I cannot see whats going on here and why they are in this mode for around a few days? I cannot even dismiss these patches...

    3. It would be nice to have at least an information when a patch was deployed. I think this will be important when it goes to troubleshooting and one have to find out if patching or a certain patch was the reason for new problems...

    4. The last "Patch scan" info seem not to be logged since I got no info about this on any devices that run patchmanagement...

    5. Auto approval within PM policy. I brought "this usebility bug" to our partner support attention which is in contact with Avast but just to mention it here: Avast engineering you gotta be kidding me --> I have to select almost over 500 checkboxes if I would have all the patches automatically allowed???? 🤦‍♂️

    Strange that nobody else complained about this in the forum until now... PM seems not to be used so much maybe?

    6. When a patch failed where do I get my info what exactly happend and why it failed?

    Well, PM seem to be in some kind of beta status... I cannot put it in any other words...


    We don't use PM in CloudCare.  We use it in Managed Workplace.  From your comments, I would say the same issues exist in both platforms.  Patch management, either for Windows alone, or for third parties, seems to be a bit of a "dogs breakfast".  We tested a product called Atera, and it's Windows patch management seemed pretty good, but I don't know about their patching for third party products, as we never tried it. 

    The vendors are charging for the third party patch management software, which is understandable and makes good business sense.  But, they need to make it worth the investment for us partners, because we are invested into each other. 

    While it is in "Beta", (Yes, I know it is not really in beta, but like you mentioned, it feels like it)   then maybe it should be free.  We could all help them work out the bugs.  And they could put a definitive date on when it becomes a paid service, say January 1st 2021.  But then, it should have become stable and robust.

  9. 5 hours ago, Tomk19 said:

    Hey Pete,

    well either the option says deployment after shutdown initiated or initiate deployment and when finised shutdown. This is a known option from AVG antivirus scan and pretty smart. The more I think about it the more I miss this option since deployment can be painfull for user and device so it should be really an option dor the deployment.

    After my post here I added this request to the product board... As far as I can see it my request has not been added yet. Since we are talking about this. I was wondering if there is a way to see old requests that I have already added or subscribed to from my side.

    I remember adding and subscribing some requests in the past and as fast as I see it right now the only way to see past activity on the PB is to subscribe to a new request, since clicking on the confirm button from the mail that has been sent after adding it will initiate some kinde of... history session on the PB as far as I understand it?

    Yup, that product board is a pain.

  10. On 5/24/2020 at 1:11 PM, Twinbytes Inc said:

    I've found that a solution to many problems is Clearing the Cache and then Reauthenticating 30 seconds later.  I'd like to know if I can do this behind the scenes without having to log into each computer manually?  If I know the location on the hard drive for where the files are located, I can create my own script or use PowerShell behind the scenes using my managed services.

    Is this possible?  if files exist, can someone tell me where these two files are located?

    Hmm, I don't know if CloudCare has the power to run a script remotely. 

    It is a great idea.


  11. On 9/16/2019 at 12:25 PM, A+ Computers said:

    So yea, I have a client who's backup is out of room and is unable to run. 

    When looking at the client dashboard, the backup section says the last successful backup was completed yesterday, even though the backup has been unable to run for a few weeks due to the space situation (client is not great at communicating). 

    When I drill down into the backup dashboard, it does show that the last backup was cancelled. In the world I want to live in, this means the backup failed to complete and should trigger an alert saying it failed.

    Can we get canceled backups to generate a failed backup alert when configured? It would be really nice.

    This makes sense, for sure, to have an alert for a cancelled backup, especially if the account is out of room.

  12. On 6/13/2019 at 1:42 PM, A+ Computers said:

    restore them from the cc agent on any machine under that customer's account. When opening the backup software, you can select a different device to access the backup data from using the drop down menu at the bottom of the login window.

    that way you can always restore a devices backed up data even if that device suffers a critical failure.

    Yes!  Thank you for this.  We just had to recover 40 GB of data that belonged to a server that was compromised with ransomware.  I tried to use the portal "remote recovery" but it could not find the destination computer.  But, I went to the destination computer and started the restore from there, as you suggested.  It appears to be working.  Thanks again.  The portal restore is not quite useless, but pretty close, if you are restoring any amount of data.  But, maybe it was never designed for that purpose.

  13. My biggest concern would be troubleshooting when things go wrong.  I wonder how much control we would have in allowing/blocking sites.  And, who gets to take the blame when a site stops working.  It does put a lot of trust into the hands of Avast.  But, then again, we do the same with the products installed on the endpoint, like content filtering.  Content filtering just feels "friendlier", but that is probably because we are accustomed to it. 

    "Change is good, Donkey" - Shrek

  14. Well, for us, content filtering is a bit of a game changer.

    It allows us to restrict surfing to certain site by category or the site address.  We can lock a computer down to only a single site, or open it up, depending on what the clients needs are.  Are the reporting is useful.  We have it emailing reports for some clients on a weekly basis, so that they know where staff is going. 

    It is done at the computer level, without changing the DNS pointers.  If you lock it down enough, I believe it can even stop a computer from getting Windows updates.  It appears to monitor all IPV4 traffic, whether by browser or whatever.

    It is managed by creating policies, like most things in Avast, and then just put the computers in whichever policy fits the job description.  It is great, until computers move around in the policies.  (But that never happens.... oh, wait, yes it has)

    Anyway, we have found that content filtering to be quite useful.  We have worked with other products that have similar features, but the avast one is easier to manage.  And, the computer is protected, where ever it is, and on whatever network it is on.

    That's my take on it.

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