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SofTec Solutions

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    SofTec Solutions reacted to A+ Computers in portal says backup successful, but backup is out of room and being canceled.   
    So yea, I have a client who's backup is out of room and is unable to run. 
    When looking at the client dashboard, the backup section says the last successful backup was completed yesterday, even though the backup has been unable to run for a few weeks due to the space situation (client is not great at communicating). 
    When I drill down into the backup dashboard, it does show that the last backup was cancelled. In the world I want to live in, this means the backup failed to complete and should trigger an alert saying it failed.
    Can we get canceled backups to generate a failed backup alert when configured? It would be really nice.
  2. Like
    SofTec Solutions reacted to A+ Computers in Cloud backup restore   
    restore them from the cc agent on any machine under that customer's account. When opening the backup software, you can select a different device to access the backup data from using the drop down menu at the bottom of the login window.
    that way you can always restore a devices backed up data even if that device suffers a critical failure.
  3. Like
    SofTec Solutions reacted to Justin Williams in Online Backup Tops out at 7Gb   
    Hi All
    I have one client who pays for a 25GB bucket of online storage but when you open the app it has a red bar showing full at 7Gb (as per attached) 
    Is this correct??
    Regards
    Justin

  4. Like
    SofTec Solutions reacted to A+ Computers in Online Backup Tops out at 7Gb   
    the display has been weird for a few years now. it was good when first released, but some time ago it went all stupid.
     
    While it is showing you how much data is backed up, the progress bar filled with red is very misleading and has nothing to do with anything at this point in time.
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