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ProLogic

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  1. Like
    ProLogic got a reaction from SofTec Solutions in New AVG RMM Pricing?   
    Yeap, no new car this year.  I'm driving Managed Workplace.
  2. Like
    ProLogic got a reaction from SofTec Solutions in Hyper-V Backup   
    Great thanks for the info.
    I'll give Veeam a bash.
  3. Like
    ProLogic reacted to A+ Computers in Hyper-V Backup   
    We've been using veeam for a while now to backup our hyper-v VMs internally. No complaints so far. The only times it has failed is when the storage was inaccessible.
  4. Like
    ProLogic reacted to SofTec Solutions in Hyper-V Backup   
    We have some clients using Datto Siris appliances.  It is designed as a turn-key managed solution and has hardware, software and cloud services combined.  They did use the Storage craft software as an agent, but now I believe it is their own in-house agent.  They do have a program where you can install their software on your own hardware, which would reduce some expense.  But there still is a Cloud component.
    We have tried the StorageCraft agents pushing to NAS boxes.  Just experiments in the shop really.  We haven't used the software enough to make a good judgement on it, but I have heard good things about them  They also have cloud services.
  5. Like
    ProLogic got a reaction from MCL in Adding registry entry via MW   
    Hi MCL,
    Create a batch using REG ADD, example;
    @echo off
    REG ADD HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run /f /v StartUpNotepad /t REG_SZ /d "c:\windows\system32\notepad.exe"
    exit /b 0
    Then upload as a new script..
     
  6. Like
    ProLogic reacted to bbrink in Backup and Shutdown   
    Paul,
    I agree with you Paul. That method should work and I do appreciate your idea. Sorry my earlier reply was so terse, it stemmed from lots of other OLB frustrations...
    I will go submit this as a feature request.
    thanks again,
    Bob
     
     
  7. Like
    ProLogic got a reaction from A+ Computers in Pricing   
    I'm sure if it's something you are interested in AVG could work out a deal for you.
    Talk to your account rep, give him/her realistic numbers and see what they can do..
    Paul
  8. Like
    ProLogic got a reaction from A+ Computers in Backup 10 min after startup if schedule missed   
    Hi,
     
    Have you looked in Task Scheduler, I'm sure OLB creates a task for the backup in there...
    Maybe you can tweak 
     
    Paul
  9. Like
    ProLogic got a reaction from SofTec Solutions in How does everyone like AVG MW?   
    Hi BMirsky,
     
    Not used LabTech, but if you want to ask me specific questions about MW I'll try an answer on my limited knowledge of it.
     
     
    It is good, but you have to put in the time to set it up properly. The Onboarding Menu help you with this, giving common reasons why things are not working.
     
    I found it very useful, like reporting BSOD stop errors, disk errors, critical services had stopped, site not communicating, etc.
     
    The remote control tools need to be looked at, but there are other remote tools that are useful, like remote command prompt for example.
     
    And again I agree with A+, the pricing structure isn't fair, I would rather the pay as you go type pricing like with the other CC products.
     
    I hope this helps.
     
    Thanks
    paul
  10. Like
    ProLogic reacted to A+ Computers in Time to give OLB pricing another look   
    I was doing some pricing comparisons with a client today, and I was quite shocked at just how inexpensive some of AVG’s competitors in the cloud backup category are.

    For example, Carbonite server pro bundle offers 500 Gb of storage, includes hyper-v, exchange, SQL , Oracle, laptops and desktops, with local and cloud targets for servers, all for $1000 per year.

    Currently, for 500 GB of OLB space with AVG, our raw cost is $1320 for the year. This will obviously vary depending on which pricing band a re seller is in, so cost may be lower or higher. This does not include Hyper-V, oracle or local backup targets for servers. If I want local backup targets for servers, I need to pay an extra $65\month ($780\year)for shadow protect.

    Extra storage for carbonite is also $100\year for 100GB. AVG’s raw cost to me is $264 per year for 100 GB of storage.

    I know that AVG is licensing SOS, so really can’t control the raw cost as much as they could if they were using an in-house solution, but I think AVG needs to take another look at the OLB pricing, as its becoming harder and harder to sell OLB to our clients when other providers offer more features and functionality for a lower cost at retail than I can get at cost. I need to make money to make selling AVG worth my time. Currently if I was to resell OLB at just $10 per 25 GB pool, that client would be looking at spending $2400 a year for 500GB of storage. Tough sell when the competition is less than half that.

    I did receive the sales/marketing e-mail the other week advertising a 50% discount for new OLB clients of 50 GB or more, but that offer is only until the end of the year. If AVG can afford to sell storage at a 50% discount, they can afford to do much better on regular pricing so that we can continute to compete with the other companies in this market segment and bring in new business.
  11. Like
    ProLogic got a reaction from A+ Computers in mapped drive to nas   
    Yes, just make sure the mapped drivers are available as the local administrator or turn off UAC.
     
    Paul 
  12. Like
    ProLogic reacted to Cybereal in Restore failing with "Cannot move the file to a different disk drive"   
    Hi Paul,
     
    Thanks again for you input.  The folder I'm restoring to is at the root of the D: partition on the server while logged in as admin.  The folder I am restoring to is simply a folder called Cybereal (my company name).  I haven't checked the syslog or app log to see if there were any other errors generated.  I will take a look when I get a chance.
  13. Like
    ProLogic got a reaction from ComputersUnlimited in AVG Managed WorkPlace information   
    Hi CU,
    The pricing is different but the model is still the same.
    I would advise you negotiate devices that are detected that you don't want to pay for, such as IP Phones etc. I've found my account manager to be reasonable on that score. I would advise you ask your AVG account manager for an up to date AVG CloudCare price list. It's got other useful info on there.
     
    Second, you don't need a dedicated SQL server box just for AVG MW, or need to purchase SQL Server. It runs on SQL Server Express.
    It can be an existing server or another always on computer. However I would advise you make sure the Server/PC that is going to run the SQL Server service has plenty of free RAM. Depending on the size of your network 2-4GB Free.
     
    We have a large busy network with WANs and the SQL Express RAM usage is about 3.5GB...
     
    It's a complicated beast and I would advise you put in the time to get the best results.
     
    If you need specific information please ask away..
     
    Paul
  14. Like
    ProLogic reacted to A+ Computers in slow backups? try freeing up some ram   
    I have a client server with a rather hefty SQL DB (12GB). I noticed the other day that compared to to other clients, this one always took a day or two to run its full SQL backup. 
     
    When I took a look at the SQL backup in progress, I saw that it was only uploading at around 170Kbps
     
     
    Well there's your problem!
     
     
    This client has a 5Mbps upload on a cable connection, tested to multiple servers around the US on speedtest.net, so rule out a bandwidth issue.
    The raid array the data is coming off of is not being taxed at all. its barely at 50% IOPS of its max. Rule out hard drive issue
    Ok, what about CPU and memory? CPU is sitting at about 1% usage across all cores, but RAM,  RAM allocation was at nearly 100% with only about 100MB of "free" RAM.
     
    This server has a measly 24GB or ram, but it should be more than enough as it is a SBS 2011 box for a small office office of 10 users. Its running AD, exchange, shared storage and hosts their SQL DB.
     
    Normally we set the mix/max cache size for exchange at 1GB/4GB as the exchange store will gobble up all available RAM if left to its own devices, but apparently this step was missed when configuring the server as the exchange store was presently feasting on about 13GB of RAM, all for a 2.4GB exchange database.
     
    After taming the exchange beast and restarting the service, I re-ran the offending SQL backup. It is presently chugging along at around 900Kbps,-1Mbps 
     
    quite the improvement
     
    If you would also like to tame the exchange beast, the following is a step by step guide to setting the min/max cache settings for both exchange 2007 and 2010. it may improve your server's upload speeds with OLB as well. Remember to backup before messing with things, i take no responsibility for your blundering when you down an exchange server currently in production in the middle of the day.
     
    http://www.bursky.net/index.php/2012/05/limit-exchange-2010-memory-use/
     
     
  15. Like
    ProLogic got a reaction from Stephen in Schedule   
    Hi Steohen,

    You should be able to do this by editing the OLB in windows Task Scheduler.

    Cheers

    Paul
  16. Like
    ProLogic got a reaction from UKITGroup in OLB Saved The Day!   
    Hi All,
     
    Just like to say what an excellent backup solution, the restore was fast and tried to use all our available bandwidth.
     
    I recommended and installed OLB for a customer just 6 weeks ago to a client... Just a few days ago his HDD failed, "clunk click"!
     
    We fitted a new drive and restored his 100GB of data, within a couple of days he was up and running.
     
    He couldn't thank me enough!
     
    So from my client and me, thank you. 
     
     
    Paul
  17. Like
    ProLogic got a reaction from relyonit in OLB Saved The Day!   
    Hi All,
     
    Just like to say what an excellent backup solution, the restore was fast and tried to use all our available bandwidth.
     
    I recommended and installed OLB for a customer just 6 weeks ago to a client... Just a few days ago his HDD failed, "clunk click"!
     
    We fitted a new drive and restored his 100GB of data, within a couple of days he was up and running.
     
    He couldn't thank me enough!
     
    So from my client and me, thank you. 
     
     
    Paul
  18. Like
    ProLogic got a reaction from CloudCare in OLB Saved The Day!   
    Hi All,
     
    Just like to say what an excellent backup solution, the restore was fast and tried to use all our available bandwidth.
     
    I recommended and installed OLB for a customer just 6 weeks ago to a client... Just a few days ago his HDD failed, "clunk click"!
     
    We fitted a new drive and restored his 100GB of data, within a couple of days he was up and running.
     
    He couldn't thank me enough!
     
    So from my client and me, thank you. 
     
     
    Paul
  19. Like
    ProLogic reacted to A+ Computers in Retention Period For Delete File   
    the retention setting for exchange/sql are only found in the endpoint software, not the portal.
     
    Keep last X days is what you want to set.
  20. Like
    ProLogic got a reaction from A+ Computers in OLB Saved The Day!   
    Hi All,
     
    Just like to say what an excellent backup solution, the restore was fast and tried to use all our available bandwidth.
     
    I recommended and installed OLB for a customer just 6 weeks ago to a client... Just a few days ago his HDD failed, "clunk click"!
     
    We fitted a new drive and restored his 100GB of data, within a couple of days he was up and running.
     
    He couldn't thank me enough!
     
    So from my client and me, thank you. 
     
     
    Paul
  21. Like
    ProLogic got a reaction from A+ Computers in Retention Period For Delete File   
    Thanks Jeffery,
     
    This is similar to another backup solution we use. Here is something that may help other guys...
     
    To overcome this we take a regular snapshot of the current files using for example:
     dir d:\ /a/b/s >  d:\plcbk_currentfile.txt.
    This file is also backed up.
     
    After a full restore we do the same again, then sort to two files using
    type plcbk_currentfile.txt|sort > sorted_currentfile.txt 
     
    Then using a Microsoft utility called WinDiff we compare the two files, extracting the difference on the right side only. (if you restored to a different folder use a simple find and replace to make the paths the same).
    Now we have a file that contains list of deleted files.
    Open this file in Excel and save as CSV, this will put quotes round the filename to overcome the spaces in the path names.
    Use a text editor to remove the commas.
    Also in the text editor find and replace add DEL to the beginning of each line example "d:\ with del "d:\
    Save it as a .bat file and run...
     
    In some cases I've repeated the process doing a re-compare and use RD instead of DEL to remove the empty folders.
    Finally the odd files remains you can either leave or delete manually.
     
    Please don't be put off by the complexity of it all, we do this in most large restore cases, it take about 15min...
     
    Cheers
     
    Paul
  22. Like
    ProLogic reacted to A+ Computers in Retention Period For Delete File   
    I have not personally played with shadow protect as of yet, but the OLB does have retention settings, just not for files and folders. Here are my finding on all things OLB related over the last few months of dealing with the lack of documentation.

    1.The retention settings are only available for the Exchange and SQL backups. It is labeled as "keep last X days"
    2. Exchange and SQL backups are exempt from the unlimited versioning policy that is in place for files and folders backups.
    3. If you uncheck the retention period (keep last X days option) it will keep the backup copies until manually deleted.
    4. Each copy of an exchange or SQL database counts against your storage total. (2 copies of a 10GB SQL DB = 20Gb used space)
    5. You can not only have 1 copy of Exchange or SQL DB's backed up as the minimum is keep last 1 days, so if you backup your DB daily, you will have todays copy and yesterdays copy.
    6. God help you if you have an exchange or SQL backup that manages to run twice in one day, you will now have 3 copies backed up. The two from today and the one from yesterday. Remember point 4? Yea....welcome to the next backup pool. Hopefully you don't have it set to auto increment the size.

    I have made a suggestions post asking for the retention periods for files and folders, among other things. You can find it here
  23. Like
    ProLogic got a reaction from CloudCare in Product not up to scratch   
    Hi Guys,
     
    Small work around (not tested)...
     
    Removed files are shown in the CSV backup report with a date of "1601-01-01 00-00-00" 
     
    After Restore...
    Using Excel open CSV report matching date of restore.
    Sort in date order,
    Remove All Rows that do NOT contain "1601-01-01 00-00-00",
    Delete Columns B, C, D & E,
    Add the double quote char (") to all column B,
    Save as CSV (comma delimited),
    Open in Notepad
    Find and Replace the string c:\ with del c:\"   (repeat for other drive letters)
    Find and Replace the string ,"""" with "   
     
    Now you have a batch file to delete all the removed files...
     
    Use at your own risk..
     
    Cheers
    Paul
  24. Like
    ProLogic got a reaction from A+ Computers in OLB Email Report Batch File...   
    Hi Guys,
     
    Feel free to use...
    Set as a scheduled task to run after your backup as run (as to be same day).
    Any questions let me know.
     
    @echo off rem *********************************************************************** rem *** OLBEmailReport.bat - Beta v1.0                                  *** rem ***                                                                 *** rem *** Ensure Blat is in working directory. http://www.blat.net/       *** rem ***                                                                 *** rem ***                                                                 *** rem *** Change the following variables to suit...                       *** rem *********************************************************************** set plc_reportfolder=C:\ProgramData\AVG Online Backup\CsvReports\AVS3788 set plc_smtp_server=smtp.yourserver.net set plc_smtp_username="" set plc_smtp_password="" set plc_email_from=DoNotReply@domain.net set plc_email_name=CUSTOMERS BACKUP set plc_email_to=backup@domain.net rem ***********************************************************************   set plc_email_subject=AVG OLB SUMMARY FOR %COMPUTERNAME% set plc_date=%date:~6,4%-%date:~3,2%-%date:~0,2% set plc_ok=0 set plc_unchanged=0 set plc_error=0   if not %plc_smtp_username%=="" set plc_smtp_username=-u %plc_smtp_username% if not %plc_smtp_password%=="" set plc_smtp_password=-pw %plc_smtp_password%   echo Please find enclosed your Online Backup Summary > email.txt echo.>> email.txt echo.>> email.txt     if not exist "%plc_reportfolder%" goto plc_reportfolder_err if not exist "%plc_reportfolder%\Online %plc_date%*.csv" goto plc_reportfile_err     type "%plc_reportfolder%\Online %plc_date%*.csv" 2>nul|find "OK" /c > temp.txt  set /p plc_ok= < temp.txt type "%plc_reportfolder%\Online %plc_date%*.csv" 2>nul|find "UNCHANGED" /c > temp.txt  set /p plc_unchanged= < temp.txt type "%plc_reportfolder%\Online %plc_date%*.csv" 2>nul|find "ERROR" /c > temp.txt set /p plc_error= < temp.txt echo AVG OLB Backup  : %COMPUTERNAME% %plc_date% >> email.txt echo BACKED UP Files : %plc_ok% >> email.txt echo UNCHANGED Files : %plc_unchanged% >> email.txt echo ERROR Files     : %plc_error% >> email.txt echo. >> email.txt echo. >> email.txt if %plc_error%==0 goto end set plc_email_subject=***ERROR*** %plc_email_subject% echo FILE(S) WITH ERROR(S) >> email.txt echo ---------------------------------- >> email.txt type "%plc_reportfolder%\Online %plc_date%*.csv" 2>nul|find "ERROR" > errorlist.txt for /F "eol=; tokens=1 delims=, " %%i in (errorlist.txt) do echo %%i  >> email.txt goto end   :plc_reportfolder_err echo OLB Backup Folder : %plc_reportfolder_err% NOT FOUND!  >> email.txt goto end   :plc_reportfile_err echo No matching Report Files found in %plc_reportfolder%.  >> email.txt goto end     :end blat.exe email.txt -subject "%plc_email_subject%" -to %plc_email_to% -server %plc_smtp_server% -f %plc_email_from% %plc_smtp_username% %plc_smtp_password% -debug -log blat.log   -------------------------------------------------------eof----------------------------------------------
  25. Like
    ProLogic got a reaction from CloudCare in OLB Email Report Batch File...   
    Hi Guys,
     
    Feel free to use...
    Set as a scheduled task to run after your backup as run (as to be same day).
    Any questions let me know.
     
    @echo off rem *********************************************************************** rem *** OLBEmailReport.bat - Beta v1.0                                  *** rem ***                                                                 *** rem *** Ensure Blat is in working directory. http://www.blat.net/       *** rem ***                                                                 *** rem ***                                                                 *** rem *** Change the following variables to suit...                       *** rem *********************************************************************** set plc_reportfolder=C:\ProgramData\AVG Online Backup\CsvReports\AVS3788 set plc_smtp_server=smtp.yourserver.net set plc_smtp_username="" set plc_smtp_password="" set plc_email_from=DoNotReply@domain.net set plc_email_name=CUSTOMERS BACKUP set plc_email_to=backup@domain.net rem ***********************************************************************   set plc_email_subject=AVG OLB SUMMARY FOR %COMPUTERNAME% set plc_date=%date:~6,4%-%date:~3,2%-%date:~0,2% set plc_ok=0 set plc_unchanged=0 set plc_error=0   if not %plc_smtp_username%=="" set plc_smtp_username=-u %plc_smtp_username% if not %plc_smtp_password%=="" set plc_smtp_password=-pw %plc_smtp_password%   echo Please find enclosed your Online Backup Summary > email.txt echo.>> email.txt echo.>> email.txt     if not exist "%plc_reportfolder%" goto plc_reportfolder_err if not exist "%plc_reportfolder%\Online %plc_date%*.csv" goto plc_reportfile_err     type "%plc_reportfolder%\Online %plc_date%*.csv" 2>nul|find "OK" /c > temp.txt  set /p plc_ok= < temp.txt type "%plc_reportfolder%\Online %plc_date%*.csv" 2>nul|find "UNCHANGED" /c > temp.txt  set /p plc_unchanged= < temp.txt type "%plc_reportfolder%\Online %plc_date%*.csv" 2>nul|find "ERROR" /c > temp.txt set /p plc_error= < temp.txt echo AVG OLB Backup  : %COMPUTERNAME% %plc_date% >> email.txt echo BACKED UP Files : %plc_ok% >> email.txt echo UNCHANGED Files : %plc_unchanged% >> email.txt echo ERROR Files     : %plc_error% >> email.txt echo. >> email.txt echo. >> email.txt if %plc_error%==0 goto end set plc_email_subject=***ERROR*** %plc_email_subject% echo FILE(S) WITH ERROR(S) >> email.txt echo ---------------------------------- >> email.txt type "%plc_reportfolder%\Online %plc_date%*.csv" 2>nul|find "ERROR" > errorlist.txt for /F "eol=; tokens=1 delims=, " %%i in (errorlist.txt) do echo %%i  >> email.txt goto end   :plc_reportfolder_err echo OLB Backup Folder : %plc_reportfolder_err% NOT FOUND!  >> email.txt goto end   :plc_reportfile_err echo No matching Report Files found in %plc_reportfolder%.  >> email.txt goto end     :end blat.exe email.txt -subject "%plc_email_subject%" -to %plc_email_to% -server %plc_smtp_server% -f %plc_email_from% %plc_smtp_username% %plc_smtp_password% -debug -log blat.log   -------------------------------------------------------eof----------------------------------------------
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