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Mike R

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  1. Like
    Mike R got a reaction from SofTec Solutions in Avast Business extend free security offers   
    This offer is now available in CloudCare. 
    If you do not see the 90 day trials for these services in the CloudCare portal, you may need to clear your cache or do a hard refresh (CTRL+F5) on your browser.
  2. Like
    Mike R got a reaction from A+ Computers in Unable to Deploy Patch Management   
    @Guy-PCI Data Systems Inc We're actively investigating this issue as we've seen it on a couple internal accounts as well. We think it may be related to partner level policies. Could you try switching your device to a customer level policy and then try the Install link again?
  3. Like
    Mike R got a reaction from SofTec Solutions in Difficulty installing backup component   
    Tony,
    Looking at your log file, it appears you're using a master agent. The installer is having problems downloading the OLB installer from the Update Agent. Make sure this device has access to the Update Agent specified in the CloudCare portal. Sometimes firewalls get in the way. 
    There's also an issue about the .NET runtime not being present. The OLB installer should install this on demand, but it wouldn't hurt to download and install this first. https://download.microsoft.com/download/9/5/A/95A9616B-7A37-4AF6-BC36-D6EA96C8DAAE/dotNetFx40_Full_x86_x64.exe
    If neither of these fixes the problem, please contact Support as Pete suggested.
    Mike
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