[Opps, I bought patch management.]

@SofTec Solutions There are some Patch Management articles in our Business Help in case you need some info about the service

[Trying to Deploy Patches Manually Gets an Error]

Thanks for the confirmation!

[Trying to Deploy Patches Manually Gets an Error]

Hi @jchopick, there was some small issue on our side which should now be solved - can you please try again? Thanks

[Reminder: CloudCare SWG end-of-life]

Dear CloudCare partners,

Just a reminder, as previously announced, Avast CloudCare Secure Web Gateway (SWG) will be retired on December 31, 2023.

Please keep in mind that:

• Subscriptions purchased before April 1, 2023, and ending after the EOL date will be refunded on a pro-rata basis in January 2024
• Monthly subscriptions (post-paid) remain available until SWG is retired on December 31, 2023. On January 1, 2024, any active SWG services will be terminated automatically.

If you have any questions, please visit our EOL page or contact your account manager for assistance.
 
Thank you for your continued partnership with Avast.

Sincerely,
Your Avast Business team

[Cloud Backup]

Hi @TST, from the policy under Cloud Backup, you can configure minimal settings - either to include user folders, all files and folders, or manually select them.

If you do not use the policy override, you can configure the whole backup schedules from the client-side, opening the Cloud Backup UI from the CloudCare tray icon (right-click the icon -> Open Cloud Backup), then selecting the normal/advanced/SQL/Exchange backup option and run through the wizard.

Any questions, let me know, or feel free to reach out to our support team.

[End-of-Life/Sale notice for CloudCare services]

Dear partners, Please note that we are about to retire and/or stop selling some of the legacy services that you might still be providing to your customers: Email Security Services (ESS), Shadow Protect (SP), and Secure Web Gateway (SWG). Aside from the planned CloudCare EOL, these legacy services are based on 3rd-party technology that is soon to be retired by their respective vendors.

End-of-Life milestones

Date   Milestones Definition

October 2022   Secure Web Gateway Sale of 2- and 3-year subscriptions discontinued Partners can still buy/renew 1-year* and/or monthly subscriptions

February 28, 2023   Email Security Services End-of-Life / End-of-Support   Service discontinued

February 28, 2023   Shadow Protect End-of-Life / End-of-Support   Service discontinued

December 31, 2023*   Secure Web Gateway End-of-Life / End-of-Support   Service discontinued

*Secure Web Gateway will be discontinued either when a customer using the service is upgraded to the Business Hub, or on the EoL date – whichever comes first.

Next steps Existing deployments of ESS, SP, and SWG will be supported until their respective EoL dates. Before the EOL: ESS: Partners may request an export of their archive. In case the archive is larger than 500 GB, an external HDD has to be sent to the vendor. Please contact our Customer Care team for details. Secure Web Gateway: We’re only keeping 1-year and monthly subscriptions available for purchase and renewal in CloudCare. When a particular SWG service is terminated (as a result of an upgrade of a customer to the Business Hub or of the general SWG EoL) while a valid subscription still exists, the outstanding portion of the subscription will be refunded to you on a prorated basis. In the following months, we’ll provide you with more detailed instructions via email, on CloudCare Community, and Partner Portal to ensure your successful offboarding from ESS and Shadow Protect before their termination. Business Hub upgrade eligibility The upgrades continue to be conducted in phases. Eligibility is based on the combination of services, geographic location, and billing settings of each partner and their customers. As soon as you and your customers are eligible, you will be contacted directly by email and see an in-product notification in CloudCare, with instructions on how to upgrade. To take advantage of the modern and faster UI, latest features, and frequent platform enhancements, we highly recommend that you upgrade to the Avast Business Hub as soon as you become eligible. For more information about CloudCare EOL and the upgrade process, please visit our FAQ page. Thank you for your continued partnership and support! Sincerely, Your Avast Business team

[CloudCare EOL Update]

A note from us on CloudCare upgrades

Dear Partners,

As you know, we announced last year that we would be retiring CloudCare and upgrading users to the Avast Business Hub platform in 2022. For a number of reasons, the schedule that we set out to meet didn’t go according to our original plans. 

The upgrades to the Avast Business Hub will gradually resume in Q4 2022; however, the end of life for CloudCare will not be until 2023 so that all of our valued partners have ample time to upgrade to the new platform.

Please stay tuned and we will continue to give you information as it becomes available, and as you and your customers are eligible for an upgrade.

If you have any questions, please reach out to your Account Manager.

Sincerely,
Your Avast Business team