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Twinbytes Inc

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  1. Like
    Twinbytes Inc got a reaction from Chris - Avast Business in Online backup cancels immediately after starts   
    Another update now.  I put back to manual and did a cleanup.  It's been running perfectly for over a week now.   other fixes were temporary but doing a cleanup seemed permanent fix.  Incase anyone else has this issue.  Just do cleanup keeping the latest version of all files backed up.
  2. Like
    Twinbytes Inc got a reaction from A+ Computers in Online backup cancels immediately after starts   
    Just an update for you all.  After attempting to change the backup type from manually set to 50GB to auto-upgrade, it worked.  However the backup storage never increased.  I set it back to manual control at 50GB limit, and the next night it worked successfully again.  So obviously the answer was to temporarily set it to auto-upgrade, let it run a successful backup, then set it back to manual control.  No need to increase storage sooner than necessary.
  3. Like
    Twinbytes Inc got a reaction from SofTec Solutions in Online backup cancels immediately after starts   
    Just an update for you all.  After attempting to change the backup type from manually set to 50GB to auto-upgrade, it worked.  However the backup storage never increased.  I set it back to manual control at 50GB limit, and the next night it worked successfully again.  So obviously the answer was to temporarily set it to auto-upgrade, let it run a successful backup, then set it back to manual control.  No need to increase storage sooner than necessary.
  4. Like
    Twinbytes Inc got a reaction from Chris - Avast Business in Online backup cancels immediately after starts   
    Just an update for you all.  After attempting to change the backup type from manually set to 50GB to auto-upgrade, it worked.  However the backup storage never increased.  I set it back to manual control at 50GB limit, and the next night it worked successfully again.  So obviously the answer was to temporarily set it to auto-upgrade, let it run a successful backup, then set it back to manual control.  No need to increase storage sooner than necessary.
  5. Like
    Twinbytes Inc got a reaction from scottoncall in Script to automate Clear Cache and Reauthenticate   
    That's right.  I can run command lines if I know the location of the executables,  if they exist as executables.  As I originally wrote, all I need to find out is where those two executable files are located if they exist.  Hopefully someone knows.
  6. Like
    Twinbytes Inc got a reaction from A+ Computers in Script to automate Clear Cache and Reauthenticate   
    I've found that a solution to many problems is Clearing the Cache and then Reauthenticating 30 seconds later.  I'd like to know if I can do this behind the scenes without having to log into each computer manually?  If I know the location on the hard drive for where the files are located, I can create my own script or use PowerShell behind the scenes using my managed services.
    Is this possible?  if files exist, can someone tell me where these two files are located?
  7. Sad
    Twinbytes Inc got a reaction from SofTec Solutions in No backup alert - but last successful backup current   
    I just spoke with tech support again today, they confirmed that there is a known bug in the reporting they are working on.  It causes alerts to now show up, as well, it doesn't show the "Last Backup Status", even though the "Last Successful Backup" shows the current date.  We just have no way of confirming success or failure currently.  We just know the backup was run but could have failed or could be successful.  You'd have to drill down into the details to confirm for sure, which is too time consuming and not realistic.  We just need to cross our fingers in the short term until the bug is resolved.
  8. Like
    Twinbytes Inc got a reaction from SofTec Solutions in File and Folder Backup vs. Advanced Folder Backup   
    I can't find a manual to read and tech support, when I spoke with them last, didn't give me the best confidence in their response.  I would like to fully understand the difference between the two methods of the OLB.  Advanced Folder Backup gives us some clear options and explains with help tips what they do such as backup retention.  However, can someone at least explain what the File and Folder Backup does by default as far as backup retention goes?  Or link me to a manual?
    I like that the 1st backup option gives us a single alert versus the 2nd option giving an alert for each folder being backed up which is overwhelming.  However, I don't want to sacrifice losing data with automated options I can't confirm.
    For example, if using File and Folder Backup, and someone deletes as file by accident, but they don't realize they deleted it until the next time they go to look for it months later...will this file still be in the backup, or does the backup delete files automatically after a certain period of time if not recovered, assuming we meant to delete it?
  9. Like
    Twinbytes Inc reacted to George P in Duplicate online backup alerts   
    Hi Twinbytes,
    I had a quick check of the Online Backup details for this account, I see that there are advanced folder backups set for multiple folders, so each one is generating a backup success alert.
    Seems like the option for us as an enhancement is to add the backup details in to the alert to see what has completed (this is an enhancement in place already), the addition to this could be group all info in to one single alert.
    Thanks,
    George
  10. Like
    Twinbytes Inc reacted to George P in Duplicate online backup alerts   
    You're welcome, glad I could shed some light on the situation.
    I've put in place the enhancement request to resolve this for the future.
    Thanks,
    George
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