No Backup Option in Cloud Backup Service Posted October 30, 2014 OK, just dipping my toe in the murky waters of AVG Online Backup and it's not a good start to be honest. I have various issues, but the main one is the inability to back up. Which is inconvenient for a backup program. I had AVG installed on a machine. So I created and installer with the backup component in and installed it over the top. That caused the anti-virus components to disable themselves. When you "fix the problem" it enables then disables again. So I removed AVG completely. Deleted the folders in program files and programdata rebooted and installed it again. Anti-virus components are working, but when I go into the online backup program I get this: Tried removing and installing twice, but no joy. I may have missed something or I've just found a bug. Anyone else had this problem? If so how did you fix it?