A+ Computers

Support confirmed this to be a backend issue on Friday. 
Issue has been resolved as of this morning.

still happening, even when using the full installer. 
 
Support case has been opened, ticket # 17664452

Anyone else having issues getting the OLB service to deploy today?
 
I've got a client machine that won't deploy either through the installer, or when pushed out through the portal.

Dear Partners,
 
As you are aware, NortonLifeLock and Avast completed their merger on September 12, 2022, and are now one combined entity named Gen Digital, Inc. (Gen). We are excited to share that Gen has decided to continue maintaining and supporting CloudCare, thus abandoning plans to retire the platform. This decision was reached after careful consideration and valued feedback from our partners.
 
CloudCare will continue enabling your business to deliver powerful endpoint and network security services to protect small businesses from cyberthreats – all from a single pane of glass.
• Competitive pricing - Our award-winning Avast Business Antivirus is one of the most competitively priced solutions in the market
• Exclusive partner discounts - Get cumulative pricing based on device volume bands
• Free remote control - Take advantage of the unlimited remote access and support tool that’s included with your subscription - resolve issues remotely, perform tasks, reboot computers, transfer files, chat with users, and more
• Flexible, monthly subscriptions - Provide your customers with the flexibility to pay for the select services they need
 
What does this mean for my business and customers?
To better serve the different business needs of our partners and customers, Gen will continue to maintain and support Avast Business’ two cloud management platforms, CloudCare and the Business Hub. As a valued partner, you will now have the option to keep using CloudCare, move to the Business Hub, or use both platforms. For more information, please review our frequently asked questions.
 
What about SWG, ESS, and ShadowProtect services?
As previously communicated, Email Security Services (ESS) and ShadowProtect will be retired on February 28, 2023. Secure Web Gateway (SWG) will be retired on December 31, 2023.
 
We appreciate your loyalty and support as we continue working together to help keep your customers protected. If you have any questions or concerns, please contact your Account Manager.
 
 
Frequently Asked Questions

We’re excited to share with you that Avast has completed our previously announced merger with Norton LifeLock. This week, two leaders in Cyber Safety have officially united to help make the connected world a safer place. We wanted to share this pivotal moment with you as we bring some of Cyber Safety’s most trusted names, Norton, Avast, Avira, AVG, LifeLock, and ReputationDefender, together to protect digital freedom. With more than 100 years of combined expertise, we’ll help empower over half a billion people, small businesses, and partners with the technology and services they need to safely, privately, and confidently experience all that the digital world has to offer.
At the moment, we don’t foresee any operational changes in our way of working. However, we will reach out in advance if anything with that will change. 
We look forward to our continued partnership and the endless possibilities ahead.
PS - Check out our latest blog post for a statement on the merger from Avast CEO/Norton LifeLock President Ondrej Vlcek.
READ THE FULL BLOG POST HERE

yea, they had it fixed the next day before support even responded to my ticket. After I told them it appeared to have already been fixed, they confirmed there was in issue and that it had been fixed prior to them responding to the ticket.
 
Funny thing is, I'm subscribed to the status updates and noting ever came through about there being an issue, which is kind of the entire point of the  status page and its updates.

nothing complicated, it looks like the link in the portal to view the backed up files for a device is broken.
 
multiple devices across multiple customers all go to the about:blank page
 
also the portal is pretty slow this morning. Lots of time spent waiting for pages to load fully. 

nothing complicated, it looks like the link in the portal to view the backed up files for a device is broken.
 
multiple devices across multiple customers all go to the about:blank page
 
also the portal is pretty slow this morning. Lots of time spent waiting for pages to load fully. 

for all those saying they'll try it when they get some NFR licenses, have you reached out to your avast account manager and asked for NFR licensing?
I did, and I got 10 NFR licenses added to our account for testing.

Just an update for you all.  After attempting to change the backup type from manually set to 50GB to auto-upgrade, it worked.  However the backup storage never increased.  I set it back to manual control at 50GB limit, and the next night it worked successfully again.  So obviously the answer was to temporarily set it to auto-upgrade, let it run a successful backup, then set it back to manual control.  No need to increase storage sooner than necessary.

Go the the client, hit the devices tab and then use the "view" dropdown to change from Device list to Uninstalled devices with backup data.
There may be an old device that is stuck there with a bunch of backed up data you can delete.

I just started another test restore after reading your comment. It is much faster now and I'm seeing speeds more in line with what I would expect to see. Within 5 minutes of the restore job starting, I'm already at over 600MB restored.

I just started another test restore after reading your comment. It is much faster now and I'm seeing speeds more in line with what I would expect to see. Within 5 minutes of the restore job starting, I'm already at over 600MB restored.

I'll look into it, thanks for the info. 
 
As far as the restore goes, I'm now waiting for the last 500mb or so of data to restore. 3 days, 3 freaking days to restore 50gb!
I haven't waited this long for a download since the days of porn on dialup....

So still waiting on the big data restore, but I did get the initial 500mb of accounting data backing up again. What took me ~2 hours to restore took 50 seconds to backup..... this is just silly.

submitted support ticket 12090959 about 3 hours ago in regards to this. 
5 hours later, I'm now at almost 6GB recovered! 
 

yup, installed cc agent on a freshly re-imaged machine and started restoring the data backed up by another device. The 52GB pull is going much quicker. I'm almost at 800mb after only an hour....
 
I did also check, and bandwidth throttling is disabled in the client by default, so this is as fast as AVAST can send us the data...

Restoring 500mb of accounting data (quickbooks company files) on a 300/30mbps connection is now at over 2 hours and counting.
This is being done on a freshly installed PC, so nothing to worry about with additional software causing the slowness.
 
I am not looking forward to the other 50GB or so worth of data that needs to be restored later...
 
 
 

cloud care may not, but managed workplace and other proper RMM's can 

I've found that a solution to many problems is Clearing the Cache and then Reauthenticating 30 seconds later.  I'd like to know if I can do this behind the scenes without having to log into each computer manually?  If I know the location on the hard drive for where the files are located, I can create my own script or use PowerShell behind the scenes using my managed services.
Is this possible?  if files exist, can someone tell me where these two files are located?

support actually contacted me about an hour after making this post to let me know the issue had been resolved and how to go about getting the backup working again.
 

I've recently had a client who's backups just would not run and I couldn't figure out why. When I finally dug into the task scheduler log for the backup task, it showed an error that led me to change the task to run as system instead of a user account. Lo and behold, once switching the backup task to run as system, it runs on time every time and I can still start a backup from the portal.
 
I'm left to wonder why, if it runs fine as system, why isn't this the default account it runs under, instead of user/admin accounts which could have the password change and make the backup task stop running.

I've recently had a client who's backups just would not run and I couldn't figure out why. When I finally dug into the task scheduler log for the backup task, it showed an error that led me to change the task to run as system instead of a user account. Lo and behold, once switching the backup task to run as system, it runs on time every time and I can still start a backup from the portal.
 
I'm left to wonder why, if it runs fine as system, why isn't this the default account it runs under, instead of user/admin accounts which could have the password change and make the backup task stop running.

for all those saying they'll try it when they get some NFR licenses, have you reached out to your avast account manager and asked for NFR licensing?
I did, and I got 10 NFR licenses added to our account for testing.

We are getting the alerts, but as you pointed out, the device page doesn't show any data for the last backup and the total backup data on the device page is way off.
The total backed up data for at least one of our clients looks to have decreased, even though no changes to their backup have been made and no data was purged from the OLB servers