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Pete - Avast Business

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Posts posted by Pete - Avast Business

  1. @A+ Computers I am escalating this directly for you to see what is going on. I'll post here as I receive updates but my hope is that you will hear from someone in support very soon. Thank you for your patience and for letting us know.

  2. @SofTec Solutions @Guy-PCI Data Systems Inc In regards to OS patches, yes --- Patch Management is capable of patching Windows OS. The list of supported Windows versions along with third-party applications can be found here in the downloadable PDF.

    In regards to @Guy-PCI Data Systems Inc's report regarding the Feature Updates, I have asked about that specifically due to the issues encountered. Guy-PCI, have you put a ticket into support yet? If you have, let me know and we can follow up.

  3. @A+ Computers @PathfinderNetworks

    NFR for Patch Management will become available, on a case by case basis, in the 5.1 release. This release is estimated to go out on November 26th. For further details on how this will work for partners, please reach out to your account manager. (In the mean time, you're encouraged to start a trial of Patch Management for own company or customer account to test and evaluate.)

    I hope this helps answer your questions here and have a great weekend!

  4. Regarding this issue, can you provide the case number(s) you received from Support? I'd like to investigate and follow up further.

    EDIT 2019-10-16: @Rob Morgan, I've spoken with support further regarding this issue, and I would encourage you to reach out to them as soon as you are able.

    Specifically, you'll need to open a support case and provide a process dump of the SAgent.Service.exe. You may need to temporarily disable the self-defense feature in order to do this. This would be the first step in troubleshooting what is causing the issue here.


  5. @Rob Morgan Hi Rob, thank you for reporting this issue. I've escalated it to our team; have you contacted our support team at any time? (If so, I can follow up with them on your case.)

    I am posting shortly in the Online Backup forum to address some of these reported issues, and a known issue with new installs.

    We do recommend that you contact Support at your earliest convenience as they would like to work directly with our partners who are reporting issues to investigate further and get things resolved.

  6. Hi @Free2wifi, apologies for the delayed response here! I have some details to share with you.

    What you are seeing with Secure Web Gateway is that it is handling your DNS requests (rather than your ISP) which is essential to how it works :)

    Once you enter the recommended DNS servers, it's routed to the most appropriate/fastest server by location (which is what appears to be happening here)


  7. On 7/20/2019 at 7:04 PM, Free2wifi said:

    I did pin down the issue to the dns update settings in the pppoE client. 
    by disable the dns-server updates 

                                "name-server": "auto"
                                "name-server": "none"

    @Free2wifi Thank you for the update, glad you were able to get things resolved. cc @JamesG

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