PathfinderNetworks

In regards to accidentally buying this and now trying it- as a Avast CloudCare partner/reseller you already have access to all of the CloudCare products under the NFR license.  Just reach out to your rep to get them activated if they are not already.

Dear Partners,
 
As you are aware, NortonLifeLock and Avast completed their merger on September 12, 2022, and are now one combined entity named Gen Digital, Inc. (Gen). We are excited to share that Gen has decided to continue maintaining and supporting CloudCare, thus abandoning plans to retire the platform. This decision was reached after careful consideration and valued feedback from our partners.
 
CloudCare will continue enabling your business to deliver powerful endpoint and network security services to protect small businesses from cyberthreats – all from a single pane of glass.
• Competitive pricing - Our award-winning Avast Business Antivirus is one of the most competitively priced solutions in the market
• Exclusive partner discounts - Get cumulative pricing based on device volume bands
• Free remote control - Take advantage of the unlimited remote access and support tool that’s included with your subscription - resolve issues remotely, perform tasks, reboot computers, transfer files, chat with users, and more
• Flexible, monthly subscriptions - Provide your customers with the flexibility to pay for the select services they need
 
What does this mean for my business and customers?
To better serve the different business needs of our partners and customers, Gen will continue to maintain and support Avast Business’ two cloud management platforms, CloudCare and the Business Hub. As a valued partner, you will now have the option to keep using CloudCare, move to the Business Hub, or use both platforms. For more information, please review our frequently asked questions.
 
What about SWG, ESS, and ShadowProtect services?
As previously communicated, Email Security Services (ESS) and ShadowProtect will be retired on February 28, 2023. Secure Web Gateway (SWG) will be retired on December 31, 2023.
 
We appreciate your loyalty and support as we continue working together to help keep your customers protected. If you have any questions or concerns, please contact your Account Manager.
 
 
Frequently Asked Questions

We’re excited to share with you that Avast has completed our previously announced merger with Norton LifeLock. This week, two leaders in Cyber Safety have officially united to help make the connected world a safer place. We wanted to share this pivotal moment with you as we bring some of Cyber Safety’s most trusted names, Norton, Avast, Avira, AVG, LifeLock, and ReputationDefender, together to protect digital freedom. With more than 100 years of combined expertise, we’ll help empower over half a billion people, small businesses, and partners with the technology and services they need to safely, privately, and confidently experience all that the digital world has to offer.
At the moment, we don’t foresee any operational changes in our way of working. However, we will reach out in advance if anything with that will change. 
We look forward to our continued partnership and the endless possibilities ahead.
PS - Check out our latest blog post for a statement on the merger from Avast CEO/Norton LifeLock President Ondrej Vlcek.
READ THE FULL BLOG POST HERE

I just started another test restore after reading your comment. It is much faster now and I'm seeing speeds more in line with what I would expect to see. Within 5 minutes of the restore job starting, I'm already at over 600MB restored.

HI @SofTec Solutions I am still running the restore test of 50GB, which is slower than I would like for the available broadband speed, but not unreasonable. it has just reached 50GB of 54GB download after almost exactly 2 hours
Yet we login to https://us.cloudcare.avg.com not the de (German) one, but as using the software to download, not sure what server it is pulling from. i may see that in the logs afterwards. So it may be looking like a transatalantic cable bottleneck?
@A+ Computers can I recommend you re-raise a support query and let them know UK reseller can downlaod at 25GB / hour which is wildly different from your experience. So must be a fault that needs fixing?

I tried Patch Management and found it to be, for the most part, woefully inadequate and, quite frankly, unusable.  I get better results from a free system I found with O&O Syspectr.  That one actually allows me to install patches and be alerted when they are installed (or if they fail to install). Still not perfect but leaps and bounds better than the CloudCare system.  And it's free. 

I tried Patch Management and found it to be, for the most part, woefully inadequate and, quite frankly, unusable.  I get better results from a free system I found with O&O Syspectr.  That one actually allows me to install patches and be alerted when they are installed (or if they fail to install). Still not perfect but leaps and bounds better than the CloudCare system.  And it's free. 

I've not tried it yet either.  I'm waiting for the NFR version to be available as a reseller so I can try it on our own network first. 

for all those saying they'll try it when they get some NFR licenses, have you reached out to your avast account manager and asked for NFR licensing?
I did, and I got 10 NFR licenses added to our account for testing.

If it becomes available.

I've not tried it yet either.  I'm waiting for the NFR version to be available as a reseller so I can try it on our own network first.