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Todd Wentz

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Posts posted by Todd Wentz

  1. I'm not sure what's triggering the deletes, but it usually happens sometime after the restore.  

    I have Windows Backup scheduled to do a full backup of bare metal, system state, system reserved partition, and the C:\ and D:\ drives.  These are backed up to the G:\ drive which is an iSCSI target on the NAS so that it appears as a local drive on the server as opposed to a UNC path of \\server\share.  This is so I can get point in time backups locally instead of overwriting previous backups.  I also have the Volume Shadow Service (VSS) set as "VSS Copy Backup", which was recommended by Windows Backup since I'm using multiple backup tools on the same server. This is set to run at 2:00 AM daily and generally takes a couple hours to run.

    AVG in turn is set to run at 6:00 PM daily, I have it set to back up only the D:\ drive since that's where the data resides.

    Usually when I do a test restore from either the NAS or AVG, I restore it to a different location, rename the original folder, then copy the restored folder to its original location.  That said, I have also tried restoring it directly to its original location, but I get the same result.  At some random time after I complete the restore, multiple GB of data is missing from the D:\ drive.

    It might be at midnight, or at 4:00 AM, or pretty much any other time.  The only common denominators are that it happens after a file/folder restore has occurred, the files are always removed from the same volume, and both Windows Backup and AVG Online Backup are enabled and set to run on the same server.  I have since temporarily disabled AVG backup from running so that I can run a few test restores to see what happens.

    I should point out too that this is Windows Server 2008 R2 Standard.

  2. One of my clients is using Windows Backup to store their backups locally on a NAS.  In order to give them an offsite option, I enabled AVG Online Backup a couple weeks ago.  Since doing so, whenever I do a restore using either medium, other files on that same drive mysteriously disappear.  I'm talking about upwards of 15 GB of data sometimes.  I'm wracking my brain trying to get to the root cause of the problem, and although I'm not blaming AVG, I'm trying to rule it out too.  Is there something I've missed somewhere in the backup policy that tells AVG to delete these files?


    Thankfully I'm able to restore them from the local backup because they have a slow internet connection (it's DSL since they have a small office).  Restoring that much data from the cloud would literally take me all day.

  3. I was going to say the same thing but Paul beat me to it.  You must have a connection to the device in order to initiate a WOL command.  If the computer is turned off, then the connection from AVG is no longer "established", and the firewall will most likely drop the packet before it reaches its destination.  This is by design and is a security feature to prevent people from remotely starting your computer when they do not have physical (wifi or wired) access to the local network where the computer resides.

  4. I agree with what others have said here. Right now the only "customer" I have on this service is me and the computers that I own personally as well as those of several family members, and I have it set for a monthly basis vs 1 or 2 years. I did that as a trial run of sorts so I could work out any bugs before deploying it to paying customers. However, once I start doing that, it will be on a 1 or 2 yr term. Being able to run an expiration date report is critical to my bottom line.

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