Joe Conner

Dear Partners,
 
As you are aware, NortonLifeLock and Avast completed their merger on September 12, 2022, and are now one combined entity named Gen Digital, Inc. (Gen). We are excited to share that Gen has decided to continue maintaining and supporting CloudCare, thus abandoning plans to retire the platform. This decision was reached after careful consideration and valued feedback from our partners.
 
CloudCare will continue enabling your business to deliver powerful endpoint and network security services to protect small businesses from cyberthreats – all from a single pane of glass.
• Competitive pricing - Our award-winning Avast Business Antivirus is one of the most competitively priced solutions in the market
• Exclusive partner discounts - Get cumulative pricing based on device volume bands
• Free remote control - Take advantage of the unlimited remote access and support tool that’s included with your subscription - resolve issues remotely, perform tasks, reboot computers, transfer files, chat with users, and more
• Flexible, monthly subscriptions - Provide your customers with the flexibility to pay for the select services they need
 
What does this mean for my business and customers?
To better serve the different business needs of our partners and customers, Gen will continue to maintain and support Avast Business’ two cloud management platforms, CloudCare and the Business Hub. As a valued partner, you will now have the option to keep using CloudCare, move to the Business Hub, or use both platforms. For more information, please review our frequently asked questions.
 
What about SWG, ESS, and ShadowProtect services?
As previously communicated, Email Security Services (ESS) and ShadowProtect will be retired on February 28, 2023. Secure Web Gateway (SWG) will be retired on December 31, 2023.
 
We appreciate your loyalty and support as we continue working together to help keep your customers protected. If you have any questions or concerns, please contact your Account Manager.
 
 
Frequently Asked Questions

FYI, I never could resolve this issue. Uninstalling Patch Management was my solution.

I should be doing a bit more with this. Just get a customer to subscribe to the Patch Management. We'll see how that goes.
-Mike

for all those saying they'll try it when they get some NFR licenses, have you reached out to your avast account manager and asked for NFR licensing?
I did, and I got 10 NFR licenses added to our account for testing.