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posckegan

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Posts posted by posckegan


  1. We run our terminals(PC's) on limited accounts per PCI compliance for restaurants. We have never had an issue setting up the OLB under an administrator account and then the backup actually running on the limited account. Now we are getting access denied on every file we want backed up and my only guess is because it's a limited account.

    Your request no. is: 03032733

    This needs to be fixed or OLB becomes completely useless to us and we will have to stop using it.


  2. Tying to upload txt file and cant, if someone could read this for me, had conference thing in Orlando and never got a chance to contact support.

     

     

     

     

     

    2015-06-15 14:34:07,994 [1] INFO    App             - STARTING APPLICATION v.6.0.2.53
    2015-06-15 14:34:08,571 [1] INFO    SysLog          - Trying load C:\Program Files (x86)\AVG Online Backup\SOS.Build.dll
    2015-06-15 14:34:08,602 [1] INFO    InternetSettings - Proxy=[NULL]
    2015-06-15 14:34:08,680 [1] ERROR   SysLog          - While setup update notifier scheduler task.
    System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
       at . ​(String , Guid& , Guid& , Object& )
       at SOSOnlineBackup.Integration.Scheduler.SchedulerApi.CreateTask(String name)
       at SOSOnlineBackup.Integration.Scheduler.Scheduler.CreateTaskForUpdateNotifier(String updateNotifierExe)
       at #=qSMtQEAub22fpdEMqIGuwaV_sc6E_WzsatTkobrat5eM=.#=qEcCMEGrhvNBz7nzHpELYYkDGvkqS7XsTxIdZgeYsjVw=()
    2015-06-15 14:34:08,914 [1] INFO    WebBinding      - Init: infiniscale=[https://secure.sosonlinebackup.com],backup=[null], upload=[null], cm=[http://cm.sosonlinebackup.com], ssl=[False]
    2015-06-15 14:34:08,992 [1] DEBUG   WebBinding      - Init [iClientService]
    2015-06-15 14:34:10,146 [1] DEBUG   Sqlite          - Loading Assembly=System.Data.SQLite, Version=1.0.88.0, Culture=neutral, PublicKeyToken=db937bc2d44ff139 from=C:\Program Files (x86)\AVG Online Backup\x64\System.Data.SQLite.dll
    2015-06-15 14:34:10,614 [1] INFO    WebBinding      - Init: infiniscale=[https://secure.sosonlinebackup.com],backup=[soscbbs007.sosonlinebackup.com], upload=[soscbbs007.sosonlinebackup.com], cm=[http://cm.sosonlinebackup.com], ssl=[False]
    2015-06-15 14:34:10,630 [1] WARN    SysLog          - Cannot set application shortcut because file [C:\Users\Public\Desktop\AVG Online Backup.lnk] not found.
    2015-06-15 14:34:10,630 [1] DEBUG   WebBinding      - Init [iClientMessagingService]
    2015-06-15 14:34:10,833 [1] ERROR   SysLog          - Cannot open SOFTWARE\Microsoft\Windows\CurrentVersion\Run registry.
    System.Security.SecurityException: Requested registry access is not allowed.
       at Microsoft.Win32.RegistryKey.OpenSubKey(String name, Boolean writable)
       at SOSOnlineBackup.Client.Library.AutoStartRegistry.#=qr$hd_z62DvkdcI_dTeBh99WuwiF8VLW1e4Wz75649hI=()
    The Zone of the assembly that failed was:
    MyComputer
    2015-06-15 14:34:10,880 [1] INFO    SysLog          - Starting InApplication Messaging: [C:\Program Files (x86)\AVG Online Backup\SMessaging.exe]
    2015-06-15 14:34:11,566 [3] INFO    VssBackup       - Initializing for backup...
    2015-06-15 14:34:11,566 [3] ERROR   SysLog          - System.UnauthorizedAccessException: Attempted to perform an unauthorized operation.
       at Alphaleonis.Win32.Vss.VssBackupComponents..ctor()
       at Alphaleonis.Win32.Vss.VssImplementation.CreateVssBackupComponents()
       at SOSOnlineBackup.Client.Library.Core.ShadowCopy.VssBackup.Init(IVssImplementation vssImpl)
       at SOSOnlineBackup.Client.Library.Core.ShadowCopy.VssBackup..ctor(Boolean componentMode, Guid vssWriterId)
       at PresentationLibW.ViewModel.GenericHomePageViewModel.<>c__DisplayClassd.<SetBackupTypes>b__a()
    2015-06-15 14:34:15,419 [1] DEBUG   WebBinding      - Init [iClientService]
    2015-06-15 14:34:15,497 [1] DEBUG   WebBinding      - Init [iClientService]
    2015-06-15 14:34:29,415 [4] DEBUG   WebBinding      - Init [iClientService]
    2015-06-15 14:34:29,915 [1] INFO    SysLog          - Desktop=C:\Users\SoftTouch POS\Desktop
    2015-06-15 14:34:29,915 [1] INFO    SysLog          - Favorites=C:\Users\SoftTouch POS\Favorites
    2015-06-15 14:34:29,915 [1] INFO    SysLog          - Personal=C:\Users\SoftTouch POS\Documents
    2015-06-15 14:34:29,915 [1] INFO    SysLog          - MyPictures=C:\Users\SoftTouch POS\Pictures
    2015-06-15 14:34:29,977 [1] INFO    FileSystemCache - Geting drives of type [Fixed]
    2015-06-15 14:34:29,977 [1] INFO    FileSystemCache - Found : name=[C:\]
    2015-06-15 14:34:29,977 [1] INFO    FileSystemCache - Found : name=[E:\]
    2015-06-15 14:34:29,977 [1] INFO    FileSystemCache - Found total=[2]
    2015-06-15 14:34:29,977 [1] INFO    FileSystemCache - Geting drives of type [Removable]
    2015-06-15 14:34:29,977 [1] INFO    FileSystemCache - Found total=[0]
    2015-06-15 14:34:29,977 [1] INFO    FileSystemCache - Geting drives of type [Remote]
    2015-06-15 14:34:29,993 [1] INFO    FileSystemCache - Found total=[0]
    2015-06-15 14:34:30,071 [sizeCalculator] WARN    FileSystemCache - Access to the path 'E:\$RECYCLE.BIN\S-1-5-21-2961974156-2613233950-3014561-1000' is denied.
    2015-06-15 14:34:30,071 [sizeCalculator] WARN    FileSystemCache - Access to the path 'E:\$RECYCLE.BIN\S-1-5-21-2961974156-2613233950-3014561-1001' is denied.
    2015-06-15 14:34:30,071 [sizeCalculator] WARN    FileSystemCache - Access to the path 'E:\System Volume Information' is denied.
    2015-06-15 14:34:36,654 [3] DEBUG   WebBinding      - Init [iClientService]
    2015-06-15 14:34:46,419 [7] ERROR   FileSystemCache - Gettings files from [E:] - Invalid Path
    2015-06-15 14:34:46,419 [7] WARN    FileSystemCache - Access to the path 'E:\System Volume Information' is denied.
    2015-06-15 14:34:46,497 [7] ERROR   SysLog          - Error deleting task [AVG Online Backup - AVG24628]
    System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
       at . ​(String )
       at SOSOnlineBackup.Client.Library.Core.TaskSheduler.TaskService.DeleteTask(String taskName)
    2015-06-15 14:34:46,497 [7] INFO    SysLog          - Start [C:\Program Files (x86)\AVG Online Backup\sosuploadagent.exe]; Arguments = [ backupnow AVG24628 ].
    2015-06-15 14:34:46,887 [1] DEBUG   WebBinding      - Init [iClientService]
    2015-06-15 14:34:46,965 [1] DEBUG   WebBinding      - Init [iClientService]
    2015-06-15 14:34:49,419 [1] DEBUG   WebBinding      - Init [iClientService]
    2015-06-15 14:35:12,448 [1] DEBUG   WebBinding      - Init [iClientService]
    2015-06-15 14:35:12,526 [1] DEBUG   WebBinding      - Init [iClientService]
    2015-06-15 14:35:15,765 [16] DEBUG   WebBinding      - Init [iRecover]
    2015-06-15 14:35:15,765 [16] DEBUG   WebBinding      - Init [iBackupDataService]
    2015-06-15 14:35:15,765 [16] DEBUG   GRD             - GetDeletedList2([1], [AVG24628])
    2015-06-15 14:35:15,828 [16] INFO    GRD             - Batch size = [10000]
    2015-06-15 14:35:15,843 [16] DEBUG   GRD             - GetRecoveryData([0], [0], [AVG24628], [10000])
    2015-06-15 14:35:17,575 [16] DEBUG   GRD             - Received [2006] recovery records
    2015-06-15 14:35:17,856 [16] DEBUG   GRD             - Received [1] deleted files ids. Saving to DeletedFilesTemp...
    2015-06-15 14:36:13,111 [1] INFO    SysLog          - Starting InApplication Messaging: [C:\Program Files (x86)\AVG Online Backup\SMessaging.exe]
    2015-06-15 14:36:13,142 [17] INFO    VssBackup       - Initializing for backup...
    2015-06-15 14:36:13,142 [17] ERROR   SysLog          - System.UnauthorizedAccessException: Attempted to perform an unauthorized operation.
       at Alphaleonis.Win32.Vss.VssBackupComponents..ctor()
       at Alphaleonis.Win32.Vss.VssImplementation.CreateVssBackupComponents()
       at SOSOnlineBackup.Client.Library.Core.ShadowCopy.VssBackup.Init(IVssImplementation vssImpl)
       at SOSOnlineBackup.Client.Library.Core.ShadowCopy.VssBackup..ctor(Boolean componentMode, Guid vssWriterId)
       at PresentationLibW.ViewModel.GenericHomePageViewModel.<>c__DisplayClassd.<SetBackupTypes>b__a()
    2015-06-15 15:03:16,332 [1] INFO    App             - STARTING APPLICATION v.6.0.2.53
    2015-06-15 15:03:16,379 [1] INFO    SysLog          - Trying load C:\Program Files (x86)\AVG Online Backup\SOS.Build.dll
    2015-06-15 15:03:16,379 [1] INFO    InternetSettings - Proxy=[NULL]
    2015-06-15 15:03:16,410 [1] ERROR   SysLog          - While setup update notifier scheduler task.
    System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
       at . ​(String , Guid& , Guid& , Object& )
       at SOSOnlineBackup.Integration.Scheduler.SchedulerApi.CreateTask(String name)
       at SOSOnlineBackup.Integration.Scheduler.Scheduler.CreateTaskForUpdateNotifier(String updateNotifierExe)
       at #=qSMtQEAub22fpdEMqIGuwaV_sc6E_WzsatTkobrat5eM=.#=qEcCMEGrhvNBz7nzHpELYYkDGvkqS7XsTxIdZgeYsjVw=()
    2015-06-15 15:03:16,457 [1] INFO    WebBinding      - Init: infiniscale=[https://secure.sosonlinebackup.com],backup=[null], upload=[null], cm=[http://cm.sosonlinebackup.com], ssl=[False]
    2015-06-15 15:03:16,457 [1] DEBUG   WebBinding      - Init [iClientService]
    2015-06-15 15:03:17,221 [1] DEBUG   Sqlite          - Loading Assembly=System.Data.SQLite, Version=1.0.88.0, Culture=neutral, PublicKeyToken=db937bc2d44ff139 from=C:\Program Files (x86)\AVG Online Backup\x64\System.Data.SQLite.dll
    2015-06-15 15:03:17,440 [1] INFO    WebBinding      - Init: infiniscale=[https://secure.sosonlinebackup.com],backup=[soscbbs007.sosonlinebackup.com], upload=[soscbbs007.sosonlinebackup.com], cm=[http://cm.sosonlinebackup.com], ssl=[False]
    2015-06-15 15:03:17,455 [1] WARN    SysLog          - Cannot set application shortcut because file [C:\Users\Public\Desktop\AVG Online Backup.lnk] not found.
    2015-06-15 15:03:17,455 [1] DEBUG   WebBinding      - Init [iClientMessagingService]
    2015-06-15 15:03:17,674 [1] ERROR   SysLog          - Cannot open SOFTWARE\Microsoft\Windows\CurrentVersion\Run registry.
    System.Security.SecurityException: Requested registry access is not allowed.
       at Microsoft.Win32.RegistryKey.OpenSubKey(String name, Boolean writable)
       at SOSOnlineBackup.Client.Library.AutoStartRegistry.#=qr$hd_z62DvkdcI_dTeBh99WuwiF8VLW1e4Wz75649hI=()
    The Zone of the assembly that failed was:
    MyComputer
    2015-06-15 15:03:17,674 [1] INFO    SysLog          - Starting InApplication Messaging: [C:\Program Files (x86)\AVG Online Backup\SMessaging.exe]
    2015-06-15 15:03:17,955 [3] INFO    VssBackup       - Initializing for backup...
    2015-06-15 15:03:17,970 [3] ERROR   SysLog          - System.UnauthorizedAccessException: Attempted to perform an unauthorized operation.
       at Alphaleonis.Win32.Vss.VssBackupComponents..ctor()
       at Alphaleonis.Win32.Vss.VssImplementation.CreateVssBackupComponents()
       at SOSOnlineBackup.Client.Library.Core.ShadowCopy.VssBackup.Init(IVssImplementation vssImpl)
       at SOSOnlineBackup.Client.Library.Core.ShadowCopy.VssBackup..ctor(Boolean componentMode, Guid vssWriterId)
       at PresentationLibW.ViewModel.GenericHomePageViewModel.<>c__DisplayClassd.<SetBackupTypes>b__a()
    2015-06-15 15:03:18,828 [1] DEBUG   WebBinding      - Init [iClientService]
    2015-06-15 15:03:18,906 [1] DEBUG   WebBinding      - Init [iClientService]
    2015-06-15 15:03:26,551 [6] DEBUG   WebBinding      - Init [iClientService]
    2015-06-15 15:03:26,941 [1] INFO    SysLog          - Desktop=C:\Users\SoftTouch POS\Desktop
    2015-06-15 15:03:26,941 [1] INFO    SysLog          - Favorites=C:\Users\SoftTouch POS\Favorites
    2015-06-15 15:03:26,941 [1] INFO    SysLog          - Personal=C:\Users\SoftTouch POS\Documents
    2015-06-15 15:03:26,941 [1] INFO    SysLog          - MyPictures=C:\Users\SoftTouch POS\Pictures
    2015-06-15 15:03:26,972 [1] INFO    FileSystemCache - Geting drives of type [Fixed]
    2015-06-15 15:03:26,972 [1] INFO    FileSystemCache - Found : name=[C:\]
    2015-06-15 15:03:26,972 [1] INFO    FileSystemCache - Found : name=[E:\]
    2015-06-15 15:03:26,972 [1] INFO    FileSystemCache - Found total=[2]
    2015-06-15 15:03:26,972 [1] INFO    FileSystemCache - Geting drives of type [Removable]
    2015-06-15 15:03:26,972 [1] INFO    FileSystemCache - Found total=[0]
    2015-06-15 15:03:26,972 [1] INFO    FileSystemCache - Geting drives of type [Remote]
    2015-06-15 15:03:26,988 [1] INFO    FileSystemCache - Found total=[0]
    2015-06-15 15:03:27,050 [sizeCalculator] WARN    FileSystemCache - Access to the path 'E:\$RECYCLE.BIN\S-1-5-21-2961974156-2613233950-3014561-1000' is denied.
    2015-06-15 15:03:27,050 [sizeCalculator] WARN    FileSystemCache - Access to the path 'E:\$RECYCLE.BIN\S-1-5-21-2961974156-2613233950-3014561-1001' is denied.
    2015-06-15 15:03:27,050 [sizeCalculator] WARN    FileSystemCache - Access to the path 'E:\System Volume Information' is denied.
    2015-06-15 15:04:21,653 [14] DEBUG   WebBinding      - Init [iClientService]
    2015-06-15 15:04:27,503 [15] ERROR   FileSystemCache - Gettings files from [E:] - Invalid Path
    2015-06-15 15:04:27,503 [15] WARN    FileSystemCache - Access to the path 'E:\System Volume Information' is denied.
    2015-06-15 15:04:27,596 [15] ERROR   SysLog          - Error deleting task [AVG Online Backup - AVG24628]
    System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
       at . ​(String )
       at SOSOnlineBackup.Client.Library.Core.TaskSheduler.TaskService.DeleteTask(String taskName)
    2015-06-16 14:08:24,654 [1] INFO    SysLog          - Personal=C:\Users\SoftTouch POS\Documents
    2015-06-16 14:08:24,654 [1] INFO    SysLog          - MyPictures=C:\Users\SoftTouch POS\Pictures
    2015-06-16 14:08:24,654 [1] INFO    FileSystemCache - Geting drives of type [Fixed]
    2015-06-16 14:08:24,654 [1] INFO    FileSystemCache - Found : name=[C:\]
    2015-06-16 14:08:24,654 [1] INFO    FileSystemCache - Found : name=[E:\]
    2015-06-16 14:08:24,654 [1] INFO    FileSystemCache - Found total=[2]
    2015-06-16 14:08:24,654 [1] INFO    FileSystemCache - Geting drives of type [Removable]
    2015-06-16 14:08:24,654 [1] INFO    FileSystemCache - Found total=[0]
    2015-06-16 14:08:24,654 [1] INFO    FileSystemCache - Geting drives of type [Remote]
    2015-06-16 14:08:24,654 [1] INFO    FileSystemCache - Found total=[0]
    2015-06-16 14:08:24,654 [sizeCalculator] WARN    FileSystemCache - Access to the path 'E:\$RECYCLE.BIN\S-1-5-21-2961974156-2613233950-3014561-1000' is denied.
    2015-06-16 14:08:24,654 [sizeCalculator] WARN    FileSystemCache - Access to the path 'E:\$RECYCLE.BIN\S-1-5-21-2961974156-2613233950-3014561-1001' is denied.
    2015-06-16 14:08:24,654 [sizeCalculator] WARN    FileSystemCache - Access to the path 'E:\System Volume Information' is denied.
    2015-06-16 14:08:29,490 [sizeCalculator] WARN    FileSystemCache - Access to the path 'C:\$Recycle.Bin\S-1-5-18' is denied.
    2015-06-16 14:08:29,490 [sizeCalculator] WARN    FileSystemCache - Access to the path 'C:\$Recycle.Bin\S-1-5-21-2961974156-2613233950-3014561-1000' is denied.
    2015-06-16 14:08:29,490 [sizeCalculator] WARN    FileSystemCache - Access to the path 'C:\$Recycle.Bin\S-1-5-21-2961974156-2613233950-3014561-1001' is denied.
    2015-06-16 14:08:29,490 [sizeCalculator] WARN    FileSystemCache - Access to the path 'C:\$Recycle.Bin\S-1-5-21-2961974156-2613233950-3014561-500' is denied.
    2015-06-16 14:08:30,941 [sizeCalculator] WARN    FileSystemCache - Access to the path 'C:\PerfLogs' is denied.
    2015-06-16 14:08:51,268 [123] DEBUG   WebBinding      - Init [iClientService]
    2015-06-16 14:08:54,481 [123] ERROR   FileSystemCache - Gettings files from [E:] - Invalid Path
    2015-06-16 14:08:54,481 [123] WARN    FileSystemCache - Access to the path 'E:\System Volume Information' is denied.
    2015-06-16 14:08:54,528 [123] ERROR   SysLog          - Error deleting task [AVG Online Backup - AVG24628]
    System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
       at . ​(String )
       at SOSOnlineBackup.Client.Library.Core.TaskSheduler.TaskService.DeleteTask(String taskName)
    2015-06-16 14:08:54,949 [1] DEBUG   WebBinding      - Init [iClientService]
    2015-06-16 14:08:55,058 [1] DEBUG   WebBinding      - Init [iClientService]
    2015-06-16 14:09:46,367 [192] DEBUG   WebBinding      - Init [iClientService]
    2015-06-16 14:09:46,648 [1] INFO    SysLog          - Desktop=C:\Users\SoftTouch POS\Desktop
    2015-06-16 14:09:46,648 [1] INFO    SysLog          - Favorites=C:\Users\SoftTouch POS\Favorites
    2015-06-16 14:09:46,648 [1] INFO    SysLog          - Personal=C:\Users\SoftTouch POS\Documents
    2015-06-16 14:09:46,648 [1] INFO    SysLog          - MyPictures=C:\Users\SoftTouch POS\Pictures
    2015-06-16 14:09:46,648 [1] INFO    FileSystemCache - Geting drives of type [Fixed]
    2015-06-16 14:09:46,648 [1] INFO    FileSystemCache - Found : name=[C:\]
    2015-06-16 14:09:46,648 [1] INFO    FileSystemCache - Found : name=[E:\]
    2015-06-16 14:09:46,648 [1] INFO    FileSystemCache - Found total=[2]
    2015-06-16 14:09:46,648 [1] INFO    FileSystemCache - Geting drives of type [Removable]
    2015-06-16 14:09:46,648 [1] INFO    FileSystemCache - Found total=[0]
    2015-06-16 14:09:46,648 [1] INFO    FileSystemCache - Geting drives of type [Remote]
    2015-06-16 14:09:46,648 [1] INFO    FileSystemCache - Found total=[0]
    2015-06-16 14:09:46,648 [sizeCalculator] WARN    FileSystemCache - Access to the path 'E:\$RECYCLE.BIN\S-1-5-21-2961974156-2613233950-3014561-1000' is denied.
    2015-06-16 14:09:46,648 [sizeCalculator] WARN    FileSystemCache - Access to the path 'E:\$RECYCLE.BIN\S-1-5-21-2961974156-2613233950-3014561-1001' is denied.
    2015-06-16 14:09:46,648 [sizeCalculator] WARN    FileSystemCache - Access to the path 'E:\System Volume Information' is denied.
    2015-06-16 14:09:51,515 [133] DEBUG   WebBinding      - Init [iClientService]
    2015-06-16 14:09:54,604 [192] ERROR   SysLog          - Error deleting task [AVG Online Backup - AVG24628]
    System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
       at . ​(String )
       at SOSOnlineBackup.Client.Library.Core.TaskSheduler.TaskService.DeleteTask(String taskName)
    2015-06-23 18:14:10,789 [1] INFO    App             - STARTING APPLICATION v.6.0.2.53
    2015-06-23 18:14:10,836 [1] INFO    SysLog          - Trying load C:\Program Files (x86)\AVG Online Backup\SOS.Build.dll
    2015-06-23 18:14:10,851 [1] INFO    InternetSettings - Proxy=[NULL]
    2015-06-23 18:14:10,867 [1] ERROR   SysLog          - While setup update notifier scheduler task.
    System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
       at . ​(String , Guid& , Guid& , Object& )
       at SOSOnlineBackup.Integration.Scheduler.SchedulerApi.CreateTask(String name)
       at SOSOnlineBackup.Integration.Scheduler.Scheduler.CreateTaskForUpdateNotifier(String updateNotifierExe)
       at #=qSMtQEAub22fpdEMqIGuwaV_sc6E_WzsatTkobrat5eM=.#=qEcCMEGrhvNBz7nzHpELYYkDGvkqS7XsTxIdZgeYsjVw=()
    2015-06-23 18:14:10,929 [1] INFO    WebBinding      - Init: infiniscale=[https://secure.sosonlinebackup.com],backup=[null], upload=[null], cm=[http://cm.sosonlinebackup.com], ssl=[False]
    2015-06-23 18:14:10,929 [1] DEBUG   WebBinding      - Init [iClientService]
    2015-06-23 18:14:11,662 [1] DEBUG   Sqlite          - Loading Assembly=System.Data.SQLite, Version=1.0.88.0, Culture=neutral, PublicKeyToken=db937bc2d44ff139 from=C:\Program Files (x86)\AVG Online Backup\x64\System.Data.SQLite.dll
    2015-06-23 18:14:11,896 [1] INFO    WebBinding      - Init: infiniscale=[https://secure.sosonlinebackup.com],backup=[soscbbs007.sosonlinebackup.com], upload=[soscbbs007.sosonlinebackup.com], cm=[http://cm.sosonlinebackup.com], ssl=[False]
    2015-06-23 18:14:11,912 [1] WARN    SysLog          - Cannot set application shortcut because file [C:\Users\Public\Desktop\AVG Online Backup.lnk] not found.
    2015-06-23 18:14:11,912 [1] DEBUG   WebBinding      - Init [iClientMessagingService]
    2015-06-23 18:14:12,084 [1] ERROR   SysLog          - Cannot open SOFTWARE\Microsoft\Windows\CurrentVersion\Run registry.
    System.Security.SecurityException: Requested registry access is not allowed.
       at Microsoft.Win32.RegistryKey.OpenSubKey(String name, Boolean writable)
       at SOSOnlineBackup.Client.Library.AutoStartRegistry.#=qr$hd_z62DvkdcI_dTeBh99WuwiF8VLW1e4Wz75649hI=()
    The Zone of the assembly that failed was:
    MyComputer
    2015-06-23 18:14:12,099 [1] INFO    SysLog          - Starting InApplication Messaging: [C:\Program Files (x86)\AVG Online Backup\SMessaging.exe]
    2015-06-23 18:14:12,489 [3] INFO    VssBackup       - Initializing for backup...
    2015-06-23 18:14:12,489 [3] ERROR   SysLog          - System.UnauthorizedAccessException: Attempted to perform an unauthorized operation.
       at Alphaleonis.Win32.Vss.VssBackupComponents..ctor()
       at Alphaleonis.Win32.Vss.VssImplementation.CreateVssBackupComponents()
       at SOSOnlineBackup.Client.Library.Core.ShadowCopy.VssBackup.Init(IVssImplementation vssImpl)
       at SOSOnlineBackup.Client.Library.Core.ShadowCopy.VssBackup..ctor(Boolean componentMode, Guid vssWriterId)
       at PresentationLibW.ViewModel.GenericHomePageViewModel.<>c__DisplayClassd.<SetBackupTypes>b__a()
    2015-06-23 18:16:17,569 [1] INFO    App             - STARTING APPLICATION v.6.0.2.53
    2015-06-23 18:16:17,616 [1] INFO    SysLog          - Trying load C:\Program Files (x86)\AVG Online Backup\SOS.Build.dll
    2015-06-23 18:16:17,616 [1] INFO    InternetSettings - Proxy=[NULL]
    2015-06-23 18:16:17,647 [1] ERROR   SysLog          - While setup update notifier scheduler task.
    System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
       at . ​(String , Guid& , Guid& , Object& )
       at SOSOnlineBackup.Integration.Scheduler.SchedulerApi.CreateTask(String name)
       at SOSOnlineBackup.Integration.Scheduler.Scheduler.CreateTaskForUpdateNotifier(String updateNotifierExe)
       at #=qSMtQEAub22fpdEMqIGuwaV_sc6E_WzsatTkobrat5eM=.#=qEcCMEGrhvNBz7nzHpELYYkDGvkqS7XsTxIdZgeYsjVw=()
    2015-06-23 18:16:50,002 [1] INFO    App             - STARTING APPLICATION v.6.0.2.53
    2015-06-23 18:16:50,049 [1] INFO    SysLog          - Trying load C:\Program Files (x86)\AVG Online Backup\SOS.Build.dll
    2015-06-23 18:16:50,049 [1] INFO    InternetSettings - Proxy=[NULL]
    2015-06-23 18:16:50,080 [1] ERROR   SysLog          - While setup update notifier scheduler task.
    System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
       at . ​(String , Guid& , Guid& , Object& )
       at SOSOnlineBackup.Integration.Scheduler.SchedulerApi.CreateTask(String name)
       at SOSOnlineBackup.Integration.Scheduler.Scheduler.CreateTaskForUpdateNotifier(String updateNotifierExe)
       at #=qSMtQEAub22fpdEMqIGuwaV_sc6E_WzsatTkobrat5eM=.#=qEcCMEGrhvNBz7nzHpELYYkDGvkqS7XsTxIdZgeYsjVw=()
    2015-06-23 18:16:50,127 [1] INFO    WebBinding      - Init: infiniscale=[https://secure.sosonlinebackup.com],backup=[null], upload=[null], cm=[http://cm.sosonlinebackup.com], ssl=[False]
    2015-06-23 18:16:50,127 [1] DEBUG   WebBinding      - Init [iClientService]
    2015-06-23 18:16:50,844 [1] DEBUG   Sqlite          - Loading Assembly=System.Data.SQLite, Version=1.0.88.0, Culture=neutral, PublicKeyToken=db937bc2d44ff139 from=C:\Program Files (x86)\AVG Online Backup\x64\System.Data.SQLite.dll
    2015-06-23 18:16:51,047 [1] INFO    WebBinding      - Init: infiniscale=[https://secure.sosonlinebackup.com],backup=[soscbbs007.sosonlinebackup.com], upload=[soscbbs007.sosonlinebackup.com], cm=[http://cm.sosonlinebackup.com], ssl=[False]
    2015-06-23 18:16:51,063 [1] WARN    SysLog          - Cannot set application shortcut because file [C:\Users\Public\Desktop\AVG Online Backup.lnk] not found.
    2015-06-23 18:16:51,063 [1] DEBUG   WebBinding      - Init [iClientMessagingService]
    2015-06-23 18:16:51,234 [1] ERROR   SysLog          - Cannot open SOFTWARE\Microsoft\Windows\CurrentVersion\Run registry.
    System.Security.SecurityException: Requested registry access is not allowed.
       at Microsoft.Win32.RegistryKey.OpenSubKey(String name, Boolean writable)
       at SOSOnlineBackup.Client.Library.AutoStartRegistry.#=qr$hd_z62DvkdcI_dTeBh99WuwiF8VLW1e4Wz75649hI=()
    The Zone of the assembly that failed was:
    MyComputer
    2015-06-23 18:16:51,250 [1] INFO    SysLog          - Starting InApplication Messaging: [C:\Program Files (x86)\AVG Online Backup\SMessaging.exe]
    2015-06-23 18:16:51,499 [3] INFO    VssBackup       - Initializing for backup...
    2015-06-23 18:16:51,499 [3] ERROR   SysLog          - System.UnauthorizedAccessException: Attempted to perform an unauthorized operation.
       at Alphaleonis.Win32.Vss.VssBackupComponents..ctor()
       at Alphaleonis.Win32.Vss.VssImplementation.CreateVssBackupComponents()
       at SOSOnlineBackup.Client.Library.Core.ShadowCopy.VssBackup.Init(IVssImplementation vssImpl)
       at SOSOnlineBackup.Client.Library.Core.ShadowCopy.VssBackup..ctor(Boolean componentMode, Guid vssWriterId)
       at PresentationLibW.ViewModel.GenericHomePageViewModel.<>c__DisplayClassd.<SetBackupTypes>b__a()
    2015-07-02 18:04:14,173 [1] INFO    App             - STARTING APPLICATION v.6.0.2.53
    2015-07-02 18:04:14,219 [1] INFO    SysLog          - Trying load C:\Program Files (x86)\AVG Online Backup\SOS.Build.dll
    2015-07-02 18:04:14,235 [1] INFO    InternetSettings - Proxy=[NULL]
    2015-07-02 18:04:14,266 [1] ERROR   SysLog          - While setup update notifier scheduler task.
    System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
       at . ​(String , Guid& , Guid& , Object& )
       at SOSOnlineBackup.Integration.Scheduler.SchedulerApi.CreateTask(String name)
       at SOSOnlineBackup.Integration.Scheduler.Scheduler.CreateTaskForUpdateNotifier(String updateNotifierExe)
       at #=qSMtQEAub22fpdEMqIGuwaV_sc6E_WzsatTkobrat5eM=.#=qEcCMEGrhvNBz7nzHpELYYkDGvkqS7XsTxIdZgeYsjVw=()
    2015-07-02 18:04:14,313 [1] INFO    WebBinding      - Init: infiniscale=[https://secure.sosonlinebackup.com],backup=[null], upload=[null], cm=[http://cm.sosonlinebackup.com], ssl=[False]
    2015-07-02 18:04:14,313 [1] DEBUG   WebBinding      - Init [iClientService]
    2015-07-02 18:04:14,999 [1] DEBUG   Sqlite          - Loading Assembly=System.Data.SQLite, Version=1.0.88.0, Culture=neutral, PublicKeyToken=db937bc2d44ff139 from=C:\Program Files (x86)\AVG Online Backup\x64\System.Data.SQLite.dll
    2015-07-02 18:04:15,218 [1] INFO    WebBinding      - Init: infiniscale=[https://secure.sosonlinebackup.com],backup=[soscbbs007.sosonlinebackup.com], upload=[soscbbs007.sosonlinebackup.com], cm=[http://cm.sosonlinebackup.com], ssl=[False]
    2015-07-02 18:04:15,233 [1] WARN    SysLog          - Cannot set application shortcut because file [C:\Users\Public\Desktop\AVG Online Backup.lnk] not found.
    2015-07-02 18:04:15,233 [1] DEBUG   WebBinding      - Init [iClientMessagingService]
    2015-07-02 18:04:15,405 [1] ERROR   SysLog          - Cannot open SOFTWARE\Microsoft\Windows\CurrentVersion\Run registry.
    System.Security.SecurityException: Requested registry access is not allowed.
       at Microsoft.Win32.RegistryKey.OpenSubKey(String name, Boolean writable)
       at SOSOnlineBackup.Client.Library.AutoStartRegistry.#=qr$hd_z62DvkdcI_dTeBh99WuwiF8VLW1e4Wz75649hI=()
    The Zone of the assembly that failed was:
    MyComputer
    2015-07-02 18:04:15,436 [1] INFO    SysLog          - Starting InApplication Messaging: [C:\Program Files (x86)\AVG Online Backup\SMessaging.exe]
    2015-07-02 18:04:15,717 [3] INFO    VssBackup       - Initializing for backup...
    2015-07-02 18:04:15,733 [3] ERROR   SysLog          - System.UnauthorizedAccessException: Attempted to perform an unauthorized operation.
       at Alphaleonis.Win32.Vss.VssBackupComponents..ctor()
       at Alphaleonis.Win32.Vss.VssImplementation.CreateVssBackupComponents()
       at SOSOnlineBackup.Client.Library.Core.ShadowCopy.VssBackup.Init(IVssImplementation vssImpl)
       at SOSOnlineBackup.Client.Library.Core.ShadowCopy.VssBackup..ctor(Boolean componentMode, Guid vssWriterId)
       at PresentationLibW.ViewModel.GenericHomePageViewModel.<>c__DisplayClassd.<SetBackupTypes>b__a()
    2015-07-13 14:18:42,613 [1] INFO    App             - STARTING APPLICATION v.6.0.2.53
    2015-07-13 14:18:42,862 [1] INFO    SysLog          - Trying load C:\Program Files (x86)\AVG Online Backup\SOS.Build.dll
    2015-07-13 14:18:42,894 [1] INFO    InternetSettings - Proxy=[NULL]
    2015-07-13 14:18:42,956 [1] ERROR   SysLog          - While setup update notifier scheduler task.
    System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
       at . ​(String , Guid& , Guid& , Object& )
       at SOSOnlineBackup.Integration.Scheduler.SchedulerApi.CreateTask(String name)
       at SOSOnlineBackup.Integration.Scheduler.Scheduler.CreateTaskForUpdateNotifier(String updateNotifierExe)
       at #=qSMtQEAub22fpdEMqIGuwaV_sc6E_WzsatTkobrat5eM=.#=qEcCMEGrhvNBz7nzHpELYYkDGvkqS7XsTxIdZgeYsjVw=()
    2015-07-13 14:18:43,190 [1] INFO    WebBinding      - Init: infiniscale=[https://secure.sosonlinebackup.com],backup=[null], upload=[null], cm=[http://cm.sosonlinebackup.com], ssl=[False]
    2015-07-13 14:18:43,206 [1] DEBUG   WebBinding      - Init [iClientService]
    2015-07-13 14:18:44,157 [1] DEBUG   Sqlite          - Loading Assembly=System.Data.SQLite, Version=1.0.88.0, Culture=neutral, PublicKeyToken=db937bc2d44ff139 from=C:\Program Files (x86)\AVG Online Backup\x64\System.Data.SQLite.dll
    2015-07-13 14:18:44,547 [1] INFO    WebBinding      - Init: infiniscale=[https://secure.sosonlinebackup.com],backup=[soscbbs007.sosonlinebackup.com], upload=[soscbbs007.sosonlinebackup.com], cm=[http://cm.sosonlinebackup.com], ssl=[False]
    2015-07-13 14:18:44,563 [1] WARN    SysLog          - Cannot set application shortcut because file [C:\Users\Public\Desktop\AVG Online Backup.lnk] not found.
    2015-07-13 14:18:44,563 [1] DEBUG   WebBinding      - Init [iClientMessagingService]
    2015-07-13 14:18:44,828 [1] ERROR   SysLog          - Cannot open SOFTWARE\Microsoft\Windows\CurrentVersion\Run registry.
    System.Security.SecurityException: Requested registry access is not allowed.
       at Microsoft.Win32.RegistryKey.OpenSubKey(String name, Boolean writable)
       at SOSOnlineBackup.Client.Library.AutoStartRegistry.#=qr$hd_z62DvkdcI_dTeBh99WuwiF8VLW1e4Wz75649hI=()
    The Zone of the assembly that failed was:
    MyComputer
    2015-07-13 14:18:44,890 [1] INFO    SysLog          - Starting InApplication Messaging: [C:\Program Files (x86)\AVG Online Backup\SMessaging.exe]
    2015-07-13 14:18:45,639 [3] INFO    VssBackup       - Initializing for backup...
    2015-07-13 14:18:45,639 [3] ERROR   SysLog          - System.UnauthorizedAccessException: Attempted to perform an unauthorized operation.
       at Alphaleonis.Win32.Vss.VssBackupComponents..ctor()
       at Alphaleonis.Win32.Vss.VssImplementation.CreateVssBackupComponents()
       at SOSOnlineBackup.Client.Library.Core.ShadowCopy.VssBackup.Init(IVssImplementation vssImpl)
       at SOSOnlineBackup.Client.Library.Core.ShadowCopy.VssBackup..ctor(Boolean componentMode, Guid vssWriterId)
       at PresentationLibW.ViewModel.GenericHomePageViewModel.<>c__DisplayClassd.<SetBackupTypes>b__a()
    2015-07-28 14:30:24,469 [1] INFO    App             - STARTING APPLICATION v.6.0.2.53
    2015-07-28 14:30:24,781 [1] INFO    SysLog          - Trying load C:\Program Files (x86)\AVG Online Backup\SOS.Build.dll
    2015-07-28 14:30:24,797 [1] INFO    InternetSettings - Proxy=[NULL]
    2015-07-28 14:30:24,875 [1] ERROR   SysLog          - While setup update notifier scheduler task.
    System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
       at . ​(String , Guid& , Guid& , Object& )
       at SOSOnlineBackup.Integration.Scheduler.SchedulerApi.CreateTask(String name)
       at SOSOnlineBackup.Integration.Scheduler.Scheduler.CreateTaskForUpdateNotifier(String updateNotifierExe)
       at #=qSMtQEAub22fpdEMqIGuwaV_sc6E_WzsatTkobrat5eM=.#=qEcCMEGrhvNBz7nzHpELYYkDGvkqS7XsTxIdZgeYsjVw=()
    2015-07-28 14:30:25,000 [1] INFO    WebBinding      - Init: infiniscale=[https://secure.sosonlinebackup.com],backup=[null], upload=[null], cm=[http://cm.sosonlinebackup.com], ssl=[False]
    2015-07-28 14:30:25,000 [1] DEBUG   WebBinding      - Init [iClientService]
    2015-07-28 14:30:25,920 [1] DEBUG   Sqlite          - Loading Assembly=System.Data.SQLite, Version=1.0.88.0, Culture=neutral, PublicKeyToken=db937bc2d44ff139 from=C:\Program Files (x86)\AVG Online Backup\x64\System.Data.SQLite.dll
    2015-07-28 14:30:26,279 [1] INFO    WebBinding      - Init: infiniscale=[https://secure.sosonlinebackup.com],backup=[soscbbs007.sosonlinebackup.com], upload=[soscbbs007.sosonlinebackup.com], cm=[http://cm.sosonlinebackup.com], ssl=[False]
    2015-07-28 14:30:26,295 [1] WARN    SysLog          - Cannot set application shortcut because file [C:\Users\Public\Desktop\AVG Online Backup.lnk] not found.
    2015-07-28 14:30:26,295 [1] DEBUG   WebBinding      - Init [iClientMessagingService]
    2015-07-28 14:30:26,529 [1] ERROR   SysLog          - Cannot open SOFTWARE\Microsoft\Windows\CurrentVersion\Run registry.
    System.Security.SecurityException: Requested registry access is not allowed.
       at Microsoft.Win32.RegistryKey.OpenSubKey(String name, Boolean writable)
       at SOSOnlineBackup.Client.Library.AutoStartRegistry.#=qr$hd_z62DvkdcI_dTeBh99WuwiF8VLW1e4Wz75649hI=()
    The Zone of the assembly that failed was:
    MyComputer
    2015-07-28 14:30:26,544 [1] INFO    SysLog          - Starting InApplication Messaging: [C:\Program Files (x86)\AVG Online Backup\SMessaging.exe]
    2015-07-28 14:30:27,246 [3] INFO    VssBackup       - Initializing for backup...
    2015-07-28 14:30:27,262 [3] ERROR   SysLog          - System.UnauthorizedAccessException: Attempted to perform an unauthorized operation.
       at Alphaleonis.Win32.Vss.VssBackupComponents..ctor()
       at Alphaleonis.Win32.Vss.VssImplementation.CreateVssBackupComponents()
       at SOSOnlineBackup.Client.Library.Core.ShadowCopy.VssBackup.Init(IVssImplementation vssImpl)
       at SOSOnlineBackup.Client.Library.Core.ShadowCopy.VssBackup..ctor(Boolean componentMode, Guid vssWriterId)
       at PresentationLibW.ViewModel.GenericHomePageViewModel.<>c__DisplayClassd.<SetBackupTypes>b__a()
    2015-07-31 15:05:46,326 [1] INFO    App             - STARTING APPLICATION v.6.0.2.53
    2015-07-31 15:05:46,388 [1] INFO    SysLog          - Trying load C:\Program Files (x86)\AVG Online Backup\SOS.Build.dll
    2015-07-31 15:05:46,404 [1] INFO    InternetSettings - Proxy=[NULL]
    2015-07-31 15:05:46,435 [1] ERROR   SysLog          - While setup update notifier scheduler task.
    System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
       at . ​(String , Guid& , Guid& , Object& )
       at SOSOnlineBackup.Integration.Scheduler.SchedulerApi.CreateTask(String name)
       at SOSOnlineBackup.Integration.Scheduler.Scheduler.CreateTaskForUpdateNotifier(String updateNotifierExe)
       at #=qSMtQEAub22fpdEMqIGuwaV_sc6E_WzsatTkobrat5eM=.#=qEcCMEGrhvNBz7nzHpELYYkDGvkqS7XsTxIdZgeYsjVw=()
    2015-07-31 15:05:46,544 [1] INFO    WebBinding      - Init: infiniscale=[https://secure.sosonlinebackup.com],backup=[null], upload=[null], cm=[http://cm.sosonlinebackup.com], ssl=[False]
    2015-07-31 15:05:46,560 [1] DEBUG   WebBinding      - Init [iClientService]
    2015-07-31 15:05:47,402 [1] DEBUG   Sqlite          - Loading Assembly=System.Data.SQLite, Version=1.0.88.0, Culture=neutral, PublicKeyToken=db937bc2d44ff139 from=C:\Program Files (x86)\AVG Online Backup\x64\System.Data.SQLite.dll
    2015-07-31 15:05:47,714 [1] INFO    WebBinding      - Init: infiniscale=[https://secure.sosonlinebackup.com],backup=[soscbbs007.sosonlinebackup.com], upload=[soscbbs007.sosonlinebackup.com], cm=[http://cm.sosonlinebackup.com], ssl=[False]
    2015-07-31 15:05:47,746 [1] WARN    SysLog          - Cannot set application shortcut because file [C:\Users\Public\Desktop\AVG Online Backup.lnk] not found.
    2015-07-31 15:05:47,746 [1] DEBUG   WebBinding      - Init [iClientMessagingService]
    2015-07-31 15:05:47,964 [1] ERROR   SysLog          - Cannot open SOFTWARE\Microsoft\Windows\CurrentVersion\Run registry.
    System.Security.SecurityException: Requested registry access is not allowed.
       at Microsoft.Win32.RegistryKey.OpenSubKey(String name, Boolean writable)
       at SOSOnlineBackup.Client.Library.AutoStartRegistry.#=qr$hd_z62DvkdcI_dTeBh99WuwiF8VLW1e4Wz75649hI=()
    The Zone of the assembly that failed was:
    MyComputer
    2015-07-31 15:05:48,026 [1] INFO    SysLog          - Starting InApplication Messaging: [C:\Program Files (x86)\AVG Online Backup\SMessaging.exe]
    2015-07-31 15:05:48,526 [3] INFO    VssBackup       - Initializing for backup...
    2015-07-31 15:05:48,541 [3] ERROR   SysLog          - System.UnauthorizedAccessException: Attempted to perform an unauthorized operation.
       at Alphaleonis.Win32.Vss.VssBackupComponents..ctor()
       at Alphaleonis.Win32.Vss.VssImplementation.CreateVssBackupComponents()
       at SOSOnlineBackup.Client.Library.Core.ShadowCopy.VssBackup.Init(IVssImplementation vssImpl)
       at SOSOnlineBackup.Client.Library.Core.ShadowCopy.VssBackup..ctor(Boolean componentMode, Guid vssWriterId)
       at PresentationLibW.ViewModel.GenericHomePageViewModel.<>c__DisplayClassd.<SetBackupTypes>b__a()
    2015-08-06 15:18:25,042 [1] INFO    App             - STARTING APPLICATION v.6.0.2.53
    2015-08-06 15:18:25,089 [1] INFO    SysLog          - Trying load C:\Program Files (x86)\AVG Online Backup\SOS.Build.dll
    2015-08-06 15:18:25,104 [1] INFO    InternetSettings - Proxy=[NULL]
    2015-08-06 15:18:25,151 [1] ERROR   SysLog          - While setup update notifier scheduler task.
    System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
       at . ​(String , Guid& , Guid& , Object& )
       at SOSOnlineBackup.Integration.Scheduler.SchedulerApi.CreateTask(String name)
       at SOSOnlineBackup.Integration.Scheduler.Scheduler.CreateTaskForUpdateNotifier(String updateNotifierExe)
       at #=qSMtQEAub22fpdEMqIGuwaV_sc6E_WzsatTkobrat5eM=.#=qEcCMEGrhvNBz7nzHpELYYkDGvkqS7XsTxIdZgeYsjVw=()
    2015-08-06 15:18:25,182 [1] INFO    WebBinding      - Init: infiniscale=[https://secure.sosonlinebackup.com],backup=[null], upload=[null], cm=[http://cm.sosonlinebackup.com], ssl=[False]
    2015-08-06 15:18:25,182 [1] DEBUG   WebBinding      - Init [iClientService]
    2015-08-06 15:18:25,978 [1] DEBUG   Sqlite          - Loading Assembly=System.Data.SQLite, Version=1.0.88.0, Culture=neutral, PublicKeyToken=db937bc2d44ff139 from=C:\Program Files (x86)\AVG Online Backup\x64\System.Data.SQLite.dll
    2015-08-06 15:18:26,212 [1] INFO    WebBinding      - Init: infiniscale=[https://secure.sosonlinebackup.com],backup=[soscbbs007.sosonlinebackup.com], upload=[soscbbs007.sosonlinebackup.com], cm=[http://cm.sosonlinebackup.com], ssl=[False]
    2015-08-06 15:18:26,228 [1] WARN    SysLog          - Cannot set application shortcut because file [C:\Users\Public\Desktop\AVG Online Backup.lnk] not found.
    2015-08-06 15:18:26,228 [1] DEBUG   WebBinding      - Init [iClientMessagingService]
    2015-08-06 15:18:26,399 [1] ERROR   SysLog          - Cannot open SOFTWARE\Microsoft\Windows\CurrentVersion\Run registry.
    System.Security.SecurityException: Requested registry access is not allowed.
       at Microsoft.Win32.RegistryKey.OpenSubKey(String name, Boolean writable)
       at SOSOnlineBackup.Client.Library.AutoStartRegistry.#=qr$hd_z62DvkdcI_dTeBh99WuwiF8VLW1e4Wz75649hI=()
    The Zone of the assembly that failed was:
    MyComputer
    2015-08-06 15:18:26,399 [1] INFO    SysLog          - Starting InApplication Messaging: [C:\Program Files (x86)\AVG Online Backup\SMessaging.exe]
    2015-08-06 15:18:26,820 [3] INFO    VssBackup       - Initializing for backup...
    2015-08-06 15:18:26,836 [3] ERROR   SysLog          - System.UnauthorizedAccessException: Attempted to perform an unauthorized operation.
       at Alphaleonis.Win32.Vss.VssBackupComponents..ctor()
       at Alphaleonis.Win32.Vss.VssImplementation.CreateVssBackupComponents()
       at SOSOnlineBackup.Client.Library.Core.ShadowCopy.VssBackup.Init(IVssImplementation vssImpl)
       at SOSOnlineBackup.Client.Library.Core.ShadowCopy.VssBackup..ctor(Boolean componentMode, Guid vssWriterId)
       at PresentationLibW.ViewModel.GenericHomePageViewModel.<>c__DisplayClassd.<SetBackupTypes>b__a()
     


  3. Try setting the backup to just backup some files from your e: instead of the entire drive and see if anything changes as that looks to be where the backup is erroring out and ending.

     

    unfortunately this did not change what is happening. Even had it down to one folder and same exact thing happens. Will be contacting support and will keep you guys posted.


  4. When I remote in to run the backup manually, it will act like it is going to but then the interface disappears like it's completed but this happens 5 seconds after starting it. Can confirm it isn't actually backing up the files. Get no error messages so I'm not sure how to troubleshoot the issue.

     

    And whats the purpose of the "Online Backup Failed" alert when it doesn't actually tell you why it failed?


  5. Had a client that was going over their limit of the 25gb because the way OLB was working. Decided just to uninstall then re install it and set it up with the new settings to where it doesn't keep files that aren't actually there anymore.. Anyways I remote into the client and log into OLB with the password, after it logs in I get an email and password prompt inside the OLB interface.. Never seen this before and my CC email and password does not work. Any ideas?


  6. Your install over the top produced the expected results. You created a new avg CC installer that only had the OLB component. So when you installed it, it first removed the previous AVG CC software and then installed just the component you selected for the new installer. This is the expected behavior as AVG CC is a suite of services bundled together, not individual apps with separate installers.

     

    If you want to add a service after avg is already installed, all you need to do is go to the client devices screen, find your device and hit the install link for the service you want to deploy. This will push out the new service to the existing install and things will be all good.

     

    To get out of the mess that has been created. I suggest you remove the device through the devices screen for that client . you do this by pressing the uninstall cloudcare link when you expand the device details.

     

    Once it is gone from the portal, uninstall cloud care from the client machine and run the avg removal tool (not always necessary, but good practice). 

     

    Now create your installer, with all of the features you want installed and have another go at it.

     

    Do you know why OLB would be greyed out on one terminal and not the others? I have a client with 7 terminals and need to have OLB on the main station, and for whatever reason it is greyed out. I'm guessing I could uninstall and re-install including the OLB, but would like to know why it is greyed out in the first place.


  7. Hi Sean, 

     

    The root of the problem is the lack of retention settings for the "files & folders" backup. We know there are retention policies for SQL and exchange backups, but they aren't much use when the POS software uses its own non MS SSQL software. The only way to backup the POS databases at that point is to use the "files & folders" backup as the OLB software only recognizes MS SQL. As "files & folders" does not have any retention policies, and instead keeps deleted files forever, this poses a problem. 

     

    This is compounded by the fact that a lot of POS software packages include their own backup for their SQL database. In our case, the one our customers use creates backup files that are named based on the date they are taken. It holds onto 3 days of backup files and removes any older than that. What will happen when we use "files & folders" backup is we would end up maxing out our space usage as each day a new DB backup file is created with a unique name, and because there are no retention policies, we end up with however many backup files of the DB will fit into a 25GB block. 

     

    What we need, and have been asking for since OLB was introduced is retention policies for "files & folders" backup. Without it, its of limited use outside of home users, which are not your target market.

     

    Thank you for explaining that way better than I could have.


  8. We use online backup for clients using our POS software to backup their database and have it on file. This one software we use makes a new DB file every night, and deletes the old one. For some reason OLB isn't recognizing or isn't deleting these previous database files and they are at 26gb of data storage when in reality we only need the very latest version which is around 700mb. And I also don't see how to delete files off the online backup portal that aren't needed and aren't physically there anymore. 

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