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Guy-PCI Data Systems Inc

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Posts posted by Guy-PCI Data Systems Inc

  1. Anyone using patch management experiencing issues with Windows Update Service turning itself back to automatic?  I've been trying to troubleshoot an issue where group policy IS verified to be working, setting Windows Update service to Manual, then later it is back to Automatic.  I think i traced it to Windows Update Medic Service, but I'm not sure what to do about it, or if it even matters.  AVAST PM papers indicate Automatic will interfere with patch deployment.

    Looking for insight,

  2. Is it within the ability of patch management to deploy Windows features updates?  Specifically, in a test environment, we have a windows 10 1903 running patch management.  All appears well, other than I don't see an option to update it to 1909, or conversely, decline a feature update if we'd so choose.

    Under approved patches, I don't see any options regarding feature updates.

    Any insight is appreciated.

  3. Update:  The cloudcare portal indicates it deployed, however if I push out a scan, it never reports back, so I am not sure if it is deploy and not working, or if it hasn't actually deployed.

    Is there a way to know if it installed on the client computer?  Is there an actual application that installs that would show up?  Should I just be looking for an installed service?

    I know these are basic questions, but I haven't found documentation to speak of.  Any insight is appreciated.

  4. 17 minutes ago, Mike R said:

    @Guy-PCI Data Systems Inc We're actively investigating this issue as we've seen it on a couple internal accounts as well. We think it may be related to partner level policies. Could you try switching your device to a customer level policy and then try the Install link again?

    This appears to work.  I made a copy of the global policy under our company policies, applied it, and now it indicates it pushed the patch management to the test computer.  I will keep an eye on it.

  5. I am attempting to deploy patch management in a limited / test environment.  I am proceeding as I would with any of the other CloudCare features.  I've enabled the service under the account>services area, and selected 'install' on the particular computer I'd like to deploy to.  In short, nothing happens other than a brief pop-up indicating the changes have been updated.  [I did create a policy and applied it to the PC with patch management options selected]

    Unlike AV or Content Filtering, I did not get a prompt related to how many licenses to purchase, nor did anything show up in the shopping cart under our reseller account.

    Any insight would be appreciated.

    CloudCare Version.JPG

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