VCHC47362

Dear Partners,
 
As you are aware, NortonLifeLock and Avast completed their merger on September 12, 2022, and are now one combined entity named Gen Digital, Inc. (Gen). We are excited to share that Gen has decided to continue maintaining and supporting CloudCare, thus abandoning plans to retire the platform. This decision was reached after careful consideration and valued feedback from our partners.
 
CloudCare will continue enabling your business to deliver powerful endpoint and network security services to protect small businesses from cyberthreats – all from a single pane of glass.
• Competitive pricing - Our award-winning Avast Business Antivirus is one of the most competitively priced solutions in the market
• Exclusive partner discounts - Get cumulative pricing based on device volume bands
• Free remote control - Take advantage of the unlimited remote access and support tool that’s included with your subscription - resolve issues remotely, perform tasks, reboot computers, transfer files, chat with users, and more
• Flexible, monthly subscriptions - Provide your customers with the flexibility to pay for the select services they need
 
What does this mean for my business and customers?
To better serve the different business needs of our partners and customers, Gen will continue to maintain and support Avast Business’ two cloud management platforms, CloudCare and the Business Hub. As a valued partner, you will now have the option to keep using CloudCare, move to the Business Hub, or use both platforms. For more information, please review our frequently asked questions.
 
What about SWG, ESS, and ShadowProtect services?
As previously communicated, Email Security Services (ESS) and ShadowProtect will be retired on February 28, 2023. Secure Web Gateway (SWG) will be retired on December 31, 2023.
 
We appreciate your loyalty and support as we continue working together to help keep your customers protected. If you have any questions or concerns, please contact your Account Manager.
 
 
Frequently Asked Questions

Dear partners,

Please note that we are about to retire and/or stop selling some of the legacy services that you might still be providing to your customers: Email Security Services (ESS), Shadow Protect (SP), and Secure Web Gateway (SWG).

Aside from the planned CloudCare EOL, these legacy services are based on 3rd-party technology that is soon to be retired by their respective vendors. End-of-Life milestones
  Date   Milestones Definition October 2022   Secure Web Gateway Sale of 2- and 3-year subscriptions discontinued Partners can still buy/renew 1-year* and/or monthly subscriptions February 28, 2023   Email Security Services End-of-Life / End-of-Support   Service discontinued February 28, 2023   Shadow Protect End-of-Life / End-of-Support   Service discontinued December 31, 2023*   Secure Web Gateway End-of-Life / End-of-Support   Service discontinued *Secure Web Gateway will be discontinued either when a customer using the service is upgraded to the Business Hub, or on the EoL date – whichever comes first. Next steps

Existing deployments of ESS, SP, and SWG will be supported until their respective EoL dates.

Before the EOL:
ESS: Partners may request an export of their archive. In case the archive is larger than 500 GB, an external HDD has to be sent to the vendor. Please contact our Customer Care team for details. Secure Web Gateway: We’re only keeping 1-year and monthly subscriptions available for purchase and renewal in CloudCare. When a particular SWG service is terminated (as a result of an upgrade of a customer to the Business Hub or of the general SWG EoL) while a valid subscription still exists, the outstanding portion of the subscription will be refunded to you on a prorated basis. In the following months, we’ll provide you with more detailed instructions via email, on CloudCare Community, and Partner Portal to ensure your successful offboarding from ESS and Shadow Protect before their termination.


Business Hub upgrade eligibility

The upgrades continue to be conducted in phases. Eligibility is based on the combination of services, geographic location, and billing settings of each partner and their customers. As soon as you and your customers are eligible, you will be contacted directly by email and see an in-product notification in CloudCare, with instructions on how to upgrade. To take advantage of the modern and faster UI, latest features, and frequent platform enhancements, we highly recommend that you upgrade to the Avast Business Hub as soon as you become eligible.

For more information about CloudCare EOL and the upgrade process, please visit our FAQ page.

Thank you for your continued partnership and support!

Sincerely,
Your Avast Business team