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Ken

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  1. Like
    Ken got a reaction from PathfinderNetworks in Restoring is way too slow   
    HI @SofTec Solutions I am still running the restore test of 50GB, which is slower than I would like for the available broadband speed, but not unreasonable. it has just reached 50GB of 54GB download after almost exactly 2 hours
    Yet we login to https://us.cloudcare.avg.com not the de (German) one, but as using the software to download, not sure what server it is pulling from. i may see that in the logs afterwards. So it may be looking like a transatalantic cable bottleneck?
    @A+ Computers can I recommend you re-raise a support query and let them know UK reseller can downlaod at 25GB / hour which is wildly different from your experience. So must be a fault that needs fixing?
  2. Like
    Ken got a reaction from SofTec Solutions in Restoring is way too slow   
    HI @SofTec Solutions I am still running the restore test of 50GB, which is slower than I would like for the available broadband speed, but not unreasonable. it has just reached 50GB of 54GB download after almost exactly 2 hours
    Yet we login to https://us.cloudcare.avg.com not the de (German) one, but as using the software to download, not sure what server it is pulling from. i may see that in the logs afterwards. So it may be looking like a transatalantic cable bottleneck?
    @A+ Computers can I recommend you re-raise a support query and let them know UK reseller can downlaod at 25GB / hour which is wildly different from your experience. So must be a fault that needs fixing?
  3. Like
    Ken got a reaction from SofTec Solutions in Restoring is way too slow   
    hi @A+ Computers your comment had me worried, so checked on a client device, started a recovery using the software on device that did the backup (Server), and downloaded to temp folder. nothing special on broadband, normal VDSL. after 5 minutes over 2.5GB had downloaded. which means it is not excessively throttled.
    so either support do not know what they are talking about or they realised what you said was true and they have removed the throttle! (this was a 50GB file backup so was ideal comparison test) - I will let you know how long it took to complete, when completed.
  4. Like
    Ken reacted to SofTec Solutions in portal says backup successful, but backup is out of room and being canceled.   
    This makes sense, for sure, to have an alert for a cancelled backup, especially if the account is out of room.
  5. Like
    Ken reacted to Chris - Avast Business in SQL error trying to configure backup - how to fix   
    @A+ Computers For any other partners who may be experiencing this, as you mentioned the fix is quite simple (and reliable)
    Our team has created a Knowledge Base article explaining the fix for reference: "CloudCare Cloud Backup SQL Error"
  6. Like
    Ken reacted to A+ Computers in Run as system by default   
    I've recently had a client who's backups just would not run and I couldn't figure out why. When I finally dug into the task scheduler log for the backup task, it showed an error that led me to change the task to run as system instead of a user account. Lo and behold, once switching the backup task to run as system, it runs on time every time and I can still start a backup from the portal.
     
    I'm left to wonder why, if it runs fine as system, why isn't this the default account it runs under, instead of user/admin accounts which could have the password change and make the backup task stop running.
  7. Like
    Ken reacted to A+ Computers in New OLB client?   
    It should set a period of time to retain that file in the backup set if it gets deleted from the source. After that time, it is removed from the backup set so as to save room.
     
    Its a feature we have been asking for since OLB was announced.
  8. Like
    Ken reacted to UKITGroup in New OLB client?   
    The replication is a nice idea, other than I'd actually want to keep files they delete for say 7 days, as if they delete by accident it's automatically deleted at the other end.
    It needs a combination of 2 types of backup, replication so a file is uploaded after changing, but flagged if deleted so that it only gets removed from the backup if no restore was needed after a week.
  9. Like
    Ken reacted to SOHOBE in Online Backup Service Questions and Answers   
    Here's something like what we're thinking of. This is from SugarSync, and isn't totally applicable, but it will serve the purpose. Files that are synced have the green checkmark. Files that are in progress get the yellow icon with the two arrows chasing each other:
     

    Mr. Yuck? Well, OK, he's not part of SugarSync. I just added him in to see if you were paying attention. He, or something like him, could be used as an indicator to show there's a problem (like a backup failure) for a particular file.
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