[End-of-Life/Sale notice for CloudCare services]

Dear partners, We would like to remind you that we are about to retire and/or stop selling some of the legacy services that you might still be providing to your customers: Email Security Services (ESS), Shadow Protect (SP), and Secure Web Gateway (SWG). Aside from the planned CloudCare EOL, these legacy services are based on 3rd-party technology that is soon to be retired by their respective vendors. End-of-life milestones remain unchanged from above.

Next steps Existing deployments of ESS, SP, and SWG will be supported until their respective EoL dates. Before the EOL: ESS: Partners may request an export of their archive. In case the archive is larger than 500 GB, an external HDD has to be sent to the vendor. Please contact our Customer Care team for details. Direct instructions on how to successfully close accounts in ESS are available here. Secure Web Gateway: We’re only keeping 1-year and monthly subscriptions available for purchase and renewal in CloudCare. When a particular SWG service is terminated (as a result of an upgrade of a customer to the Business Hub or of the general SWG EoL) while a valid subscription still exists, the outstanding portion of the subscription will be refunded to you on a prorated basis. In the following months, we’ll provide you with more detailed instructions via email, on CloudCare Community, and Partner Portal to ensure your successful offboarding from ESS and Shadow Protect before their termination. Business Hub upgrade eligibility The upgrades continue to be conducted in phases. Eligibility is based on the combination of services, geographic location, and billing settings of each partner and their customers. As soon as you and your customers are eligible, you will be contacted directly by email and see an in-product notification in CloudCare, with instructions on how to upgrade. To take advantage of the modern and faster UI, latest features, and frequent platform enhancements, we highly recommend that you upgrade to the Avast Business Hub as soon as you become eligible. For more information about CloudCare EOL and the upgrade process, please visit our FAQ page. Thank you for your continued partnership and support! Sincerely, Your Avast Business team

[Patches not deploying on schedule]

Hello @jchopick

We have not had any other reports of patches not deploying, so there is not currently a known issue.

Best step would be to open a case with support so that we can gather logs and troubleshoot the issue you are experiencing.

[Introducing Gen™]

Hello Partners,

Today we celebrate the coming together of the NortonLifeLock and Avast companies to reimagine and redefine Cyber Safety for consumers and small businesses around the world.

Introducing Gen™.

Effective September 12, 2022, NortonLifeLock and Avast have merged as a multi-brand company with a new name and logo as Gen. Our new company name is inspired by the generations of people we help protect – yesterday, today and tomorrow.

What does this mean?

Currently, there are no changes to your partner agreements or billing arrangements. In the coming months, your Sales & Marketing Account Team will help ensure a plan is in place to communicate important changes.

This company name and logo change does not impact our family of trusted brands. As Gen continues to grow and evolve as a multi-brand company in a single category, we are committed to each of our unique brands (Norton, Avast, LifeLock, Avira, AVG, ReputationDefender and CCleaner) to help us grow and reach new audiences.

If you have questions, please refer to the FAQ on our existing websites at NortonLifeLock.com/partner and Avast.com/business/partners or contact your Account Manager. Over time, these sites will transition to GenDigital.com.

[Norton LifeLock and Avast finalize merger]

We’re excited to share with you that Avast has completed our previously announced merger with Norton LifeLock. This week, two leaders in Cyber Safety have officially united to help make the connected world a safer place. We wanted to share this pivotal moment with you as we bring some of Cyber Safety’s most trusted names, Norton, Avast, Avira, AVG, LifeLock, and ReputationDefender, together to protect digital freedom. With more than 100 years of combined expertise, we’ll help empower over half a billion people, small businesses, and partners with the technology and services they need to safely, privately, and confidently experience all that the digital world has to offer.

At the moment, we don’t foresee any operational changes in our way of working. However, we will reach out in advance if anything with that will change. 

We look forward to our continued partnership and the endless possibilities ahead.

PS - Check out our latest blog post for a statement on the merger from Avast CEO/Norton LifeLock President Ondrej Vlcek.

READ THE FULL BLOG POST HERE