A+ Computers
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I recently had a new client that we could not get OLB to work on their 2012 standard server. Every time we would try to configure the files and folder backup, it would error out with the following:
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: SStorage.exe
Problem Signature 02: 7.4.1.866
Problem Signature 03: 5c920942
Problem Signature 04: System.Data.SQLite
Problem Signature 05: 1.0.104.0
Problem Signature 06: 58530986
Problem Signature 07: f4
Problem Signature 08: 1f7
Problem Signature 09: System.Data.SQLite.SQLite
OS Version: 6.2.9200.2.0.0.272.7
Locale ID: 1033
Additional Information 1: a181
Additional Information 2: a181b4304c6364bb9db69676d11422cb
Additional Information 3: 0a96
Additional Information 4: 0a96747e25099250685d27187bb3e75e
After contacting support, the solution was to simply delete the sstorage.db file from c:\program data\avast business cloud backup\ and then reauthenticate the device.
Just thought I'd leave this here for anyone else who runs into this problem in the future.
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So yea, I have a client who's backup is out of room and is unable to run.
When looking at the client dashboard, the backup section says the last successful backup was completed yesterday, even though the backup has been unable to run for a few weeks due to the space situation (client is not great at communicating).
When I drill down into the backup dashboard, it does show that the last backup was cancelled. In the world I want to live in, this means the backup failed to complete and should trigger an alert saying it failed.
Can we get canceled backups to generate a failed backup alert when configured? It would be really nice.
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restore them from the cc agent on any machine under that customer's account. When opening the backup software, you can select a different device to access the backup data from using the drop down menu at the bottom of the login window.
that way you can always restore a devices backed up data even if that device suffers a critical failure.
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Hi Adam
We looked into this when OLB was announced and while it is possible, we decided that setting up a single account to share between all of our clients was a really bad idea.
When you setup an account with OLB, you need to create a password in order to access backups and restores through the client software. With a single account, that password is the same for all of your customers. Since you can access the backup data for any computer on the same account from any end point, this opens up the possibility of people restoring or deleting other customers data.
It also makes management of the service a nightmare. With individual accounts, you can see when a customer needs to purchase more space quickly and easily. If you have everyone under a single account, you will have a more difficult time determining who needs to pay more for the space they are using.
You will also run into renewal issues for the other services. The AV and CF services on an account share the same renewal date, regardless of purchase date. So if you sell AV to someone on Jan 1st, and then you sell AV to someone on Dec 1, the second license will only have a month before it expires and needs to be renewed. It is important to note that AVG does not charge you full price for licenses purchased after the renewal date. So if you don't want to deal with the accounting headache of figuring out how much you need to bill the customer, then keep all the customer accounts separate.
lastly, there is the issue of giving customers access to the portal. You have the ability to setup user accounts to give customers access to their own portals. These accounts can see anything under their client account, but not other client accounts. By placing all the machines in the same client account, you won't be able to give anyone access to the client account as they will be able to see all of the other customer devices and make changes to them. This will also give them the ability to see other peoples backup data and restore it to their own computers.
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The 25GB bucket is on a per account basis. It can not be shared across multiple accounts, only across multiple devices on the same account.
You can offer the service at the time the account is setup or offer it on an existing account by editing the customer profile and services for that account.
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Are you able to backup your exchange server with the $6/month unlimited storage options, or do you have to pay for a more expensive version?
How does the file restore procedure? Backblaze for example doesn't sound to friendly for restores
Are you able to provide support for the client with the $6 a month solution?
Are you making any money getting your clients to use a $6 a month solution?
In the end, it really depends on the situation. If you have a small office with 5 users in a peer to peer setup, what's cheaper? Paying $6 a month each machine to store a grand total of 20GB of documents or paying for a single pool of 25GB to share? On a single home user with tons of pictures and a large music collection, maybe the $6 a month route is the way to go though.
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2 whys a what and a how.
Why would someone want to wait a few days for the bare metal recovery to be pushed to the new server.
Why would someone want to pay that much a month extra for what could be an additional few days worth of disaster recovery
What benefit does the cloud storage bare metal backup give me that a local bare metal backup ( like the FREE one included with windows server) does not?
How does one go about initiating a bare metal recovery from the cloud? Is there a boot CD with lan drivers on it to connect to the cloud?
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3. Any plans for an icon overlay to visually assure EU what files are safely backed up? (Similar to Carbonite and/or Zoolz.) I find it's a snazzy little feature to re-assure users that data has successfully been backed up when they see the happy green dot.
The answer to 3 is Yes, the tray icon will show running backups.
Not quite what he is asking.
After the backup has run, how does the end user know that a file has been backed up?
From what I recall from the webinar, the answer, is no, there is no indication to the user that a file has been successfully backed up as there is no Windows explorer integration.
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Any chance we will get the ability to throttle the upload speed in the future? I don't have any clients with an 8Mb upload. If I don't have the ability to throttle it to something reasonable, its going to make it difficult to do remote IT services for those clients when the backup is running. Especially in an office with 20 workstations all running the backup at the same time as we do not have the ability to set different schedules in a policy.
Partner NFR licenses
in Patch Management Service
Posted
You need to reach out to your account manager and ask for some NFR licenses. We never had any hassles when it was AVG, so I don't expect AVAST to have an issue with giving you some NFR licenses either.