[Patching Experience?]

We have not tried it yet.  It is greyed out and says "Coming soon".  Probably because we are a Barracuda customer.

 

[Windows Feature Update approval / decline?]

Good question.  Maybe the patch management is for 3rd party products only, and not for Windows?  (I am not sure.)

[portal says backup successful, but backup is out of room and being canceled.]

On 9/16/2019 at 12:25 PM, A+ Computers said:

So yea, I have a client who's backup is out of room and is unable to run. 

When looking at the client dashboard, the backup section says the last successful backup was completed yesterday, even though the backup has been unable to run for a few weeks due to the space situation (client is not great at communicating). 

When I drill down into the backup dashboard, it does show that the last backup was cancelled. In the world I want to live in, this means the backup failed to complete and should trigger an alert saying it failed.

Can we get canceled backups to generate a failed backup alert when configured? It would be really nice.

This makes sense, for sure, to have an alert for a cancelled backup, especially if the account is out of room.

[Cloud backup restore]

On 6/13/2019 at 1:42 PM, A+ Computers said:

restore them from the cc agent on any machine under that customer's account. When opening the backup software, you can select a different device to access the backup data from using the drop down menu at the bottom of the login window.

that way you can always restore a devices backed up data even if that device suffers a critical failure.

Yes!  Thank you for this.  We just had to recover 40 GB of data that belonged to a server that was compromised with ransomware.  I tried to use the portal "remote recovery" but it could not find the destination computer.  But, I went to the destination computer and started the restore from there, as you suggested.  It appears to be working.  Thanks again.  The portal restore is not quite useless, but pretty close, if you are restoring any amount of data.  But, maybe it was never designed for that purpose.

[Cloud backup restore]

Does the portal have a 2 GB limit?  Odd.  Is that based on the Fat32 limitation?

['Backup Successful' alert information]

How are we doing with the backup alerts?

Since version 3.3 came out, I don't get backup alerts for any client, whether failed or succeeded.